Jolla shop support not responding? - shop@jolla.com

Hi there!

I ordered a Jolla Phone from Batch#2, which is great.

There is only one problem, i recently moved and used my old address as shipping address …

On the same day (11. April) i contacted shop@jolla.com asking about changing my shipping address. But to this day no response.

I also created a zendesk ticket yesterday (03. May), i am not sure if i used the correct ticket routing, but so far no response.

I think the next logical step will be writing an actual letter, handwritting, probably on a napkin, because i do not even have a printer these days…

But Jokes aside, can somebody help? Any suggestions are welcome.

Thanks

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Hi you!

Have you search here for answer before?

Here many answer in a FAQ:

You are welcome!

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Hi,
Welcome!

Here is the search tool (magnifier icon):

BR

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Hello and welcome! You can find similar cases from search, but basically currently they have so huge backlog of emails and zendesk tickets that it just takes long time of them to react. I don’t think there is anything other than waiting currently as an option. I have full confidence that they will process all of the emails and tickets related to delivery before actually sending the devices.

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I wouldn’t fret too much. I also made an error with my shipping address that I noticed post-checkout. I think as long as you replied to your order confirmation e-mail with the necessary changes you require, it will get processed eventually. Actually shipping of these devices is months away!

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Thank you very much, this calms me down.

It will all work out in the end.

Thanks.