@rainemak Do i understand right, that i have to pay full price including VAT and wait “some time” until you refund me money?
My checkout page showing VAT 0% but price including VAT for all countries except shipping to Finland where deducting works as expected. The quick fix to deduct your VAT for payers from all EU countries is trivial so i don’t understand at all…
i did not get any other VAT related email, only the first email from 27.3.26,
my accountant told me strictly, that you should not charge VAT in EU,
i can not include Finland VAT% in our local VAT monthly reverse charge reports to gov, even i can not send corrected report for your VAT rate after you manually fix invoice. it is wrong from the beginning.
also if you invoicing full price including VAT and will be reported as 0% VAT it is not okeish, it is fraud. in fact nobody will force you to correct this invoice and refund money because as i paid = i accepted, some promises on some forum are absolutely irrelevant in this case.
in scenario that i will believe you: refunds and new invoice must be done in some month so we can discard the first wrong invoice otherwise if you refund and correct invoice in next months after i report reverse charge for that wrong invoice it is much more than complication and gov financial department may spot light on me like i telling them, come on i want you to check me deeply and spend a lot of time on checks all my invoices…
“we refund your local VAT-0% delta”
every country may have different VAT rate, that is why you should deduct your local VAT% and not mix it with our VAT%. so you are wrong that you will refund “my” local VAT, you must refund your VAT. that is how reverse charge works. please ask you accountant for right solution.
Don’t take me badly at all, but it sounds like you asking for free loan for “some time”. if so will you get us another few percent discount as compensation for this like you have to pay to bank if you get loan there?
You promised that you will fix all and we should relax and wait and that we not loose delivery slot. Tomorrow is deadline. You only wrote that you will extend deadline until 9.5 for people who got email in last few days or so. What about us VAT payers who waiting month for fixing your checkout page?
Should not you extend deadline also for VAT payers just until you fix your checkout page rather than asking to pay you VAT and let us wait “some time” to refund .. just to be fair?
thank you for clarification