Jolla E-Mail: Deleted E-Mails stay in Inbox on IMAP-E-Mail-Server [solved]

fingus · 22 March 2023 08:30

REPRODUCIBILITY: 100% (always)
OSVERSION: 4.5.0.18
HARDWARE: Sony Xperia XZ2 Compact - h8314 - h8314 - 0.5.0.1 - aarch64
UI LANGUAGE: Deutsch (user: de_DE, os: de_DE.utf8)
REGRESSION: not specified

DESCRIPTION:

Delete Function never delete E-Mail(s) from the Inbox of IMAP-E-Mail-Server, they stay there in Inbox. In Jolla E-Mail App they disappear from the Inbox but dont show up in the Trashcan-Folder.

PRECONDITIONS:

Imap E-Mail-Account is required

STEPS TO REPRODUCE:

Receive E-Mail
Open Jolla E-Mail
Select E-Mail(s) in the Inbox-List or open one E-Mail in the reader and press on the Trashcan-Button
In Jolla E-Mail App they disappear from the Inbox but dont show up in the Trashcan-Folder
On the E-Mail-Server (imap.strato.de) the deleted E-Mails are still present in Inbox

EXPECTED RESULTS:

Deleted E-Mails are also deleted from Inbox on the E-Mail-Server

ACTUAL RESULTS:

Deleted E-Mails are not deleted from Inbox on the E-Mail-Server

MODIFICATIONS:

Patchmanager: yes
OpenRepos: yes
Chum: yes
Other: none specified

ADDITIONAL INFORMATION:

Device Owner User: defaultuser
Home Encryption: not supported

the initial version of this bug report was created using Bugger 0.9.9+git3

nephros · 22 March 2023 08:59

Confirmed.

Although AFAIK trashcan/deleted items is not a feature of IMAP itself. It can only mark messages as deleted, and optionally can EXPUNGE the folder.

It seems neither is happening.

There should be an option to configure the behaviour: mark deleted, mark and expunge, or move to trash.

vige · 22 March 2023 09:27

I’m not able to reproduce. The emails are moved to Trash as expected.

mips_tux · 22 March 2023 09:28

No problem with Jolla E-Mail for me with an imap account, but :

Patchmanager = no
OpenRepos = no
Chum = yes
Other = none specified
My smartphone is an X10ii with 4.5.0.19 and my host is Gandi

fingus · 22 March 2023 10:16

So maybe this Problem is present with some IMAP-Servers? I could provide a test-account to a jolla-member if needed.

eson · 22 March 2023 10:30

It works fine on my IMAP servers to. I don’t use microsoft exchange.

nephros · 22 March 2023 12:16

Is there some kind of hardcoded expectation what the Trash folder is called?

As e.g. mentioned [here]( IMAP Trash folder - MozillaZine Knowledge Base), such folders may have different names (e.g. localized “Gelöscht”, Trashcan, Trashbin, “Deleted Items” (Exchange), deleted-items (uw/panda-imap/c-client), …) depending on IMAP server and other factors.

fingus · 22 March 2023 15:49

Maybe this is the fault, Jolla E-Mail App and my Webmailer show Trashcan localised in german “Papierkorb” but maybe its name on the mailserver is just “Trash”?

nephros · 22 March 2023 18:15

Maybe, I guess the code responsible is about here.

github.com

sailfishos/nemo-qml-plugin-email/blob/master/src/emailagent.cpp#722

/*
 * Copyright 2011 Intel Corporation.
 * Copyright (c) 2012 - 2020 Jolla Ltd.
 * Copyright (c) 2019 - 2020 Open Mobile Platform LLC.
 *
 * This program is licensed under the terms and conditions of the
 * Apache License, version 2.0.  The full text of the Apache License is at
 * http://www.apache.org/licenses/LICENSE-2.0
 */


#include <QDBusInterface>
#include <QDBusObjectPath>
#include <QDBusPendingCallWatcher>
#include <QDBusPendingReply>
#include <QFile>
#include <QMap>
#include <QStandardPaths>
#include <QNetworkConfigurationManager>

This file has been truncated. show original

I don’t read Qt/cpp code well, but it looks lile there’s some account setting which determines what is regarded as IMAP trash folder, and if that isn’t found, the message is only moved locally?

ohnonot · 22 March 2023 20:35

First of all, I also have this problem and had it for a while (across more than one updates definitely).

There was a fix which didn’t fully work for me, iirc the problematic behaviour returned after a reboot.

I don’t think it’s a localisation problem.
My webmail calls the Trash “Gelöscht”, SFOS calls it “Deleted tems” and Evolution calls it “Trash”, and they all show the same content.
Evolution (and claws-mail) do the right thing when deleting mail.

All that said it could still be a problem of different behaviour of email providers.
Mine’s posteo.de.

fingus · 27 April 2023 07:30

I have this workaround from another Thread here with equal Problem:

I just deleting the ~/.qmf folder and reboot, after that E-Mail that are deleted with Jolla-E-Mail App are deleted from the IMAP-Inbox too.

Thomas.c · 29 October 2025 13:30

I have the same problem with emails not being deleted on the server. Is the .qml folder to be deleted the one I can find in /home/defaultuser?
In my case, it contains three folders:
database
mail
tmp
Thank you in advance.

nephros · 29 October 2025 14:11

Yes.

The folder is called .qmf (dot-Q-M-F) and is under your home directory.

Thomas.c · 29 October 2025 17:55

Thank you for confirming this.
I deleted the .qmf folder and reboot, but unfortunately, the deleted emails did not update on the mail server or on other devices. The .qmf folder was recreated after restarting the Mail app.
So I deleted it again and restarted once more.
And again, the deleted emails are not connecting but the read/unread information connects well between devices.