You shouldn’t need to pay to re-import them.
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No need for excuse. I’m pretty sure we all know about the difficulties. You are doing an excellent job, so far.
It’s the logistics company’s to blame.
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In the good old days it was possible to clear customs for free as a warranty repair/refund (you would be required to provide proof that the proper fees had been paid along with the original transaction if requested later by Customs) or declare the value as 0 because the phone is a brick.
It is a lot harder now with Posti’s automatic system but should still be doable. It was a lot easier with Tulli - an official could release a package for delivery.
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I got my C2 today. Beautiful package and phone. Everything works perfectly. Big thanks for Jollyboys.
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I
How is possible to get one C2?
tks
Perhaps spend a bit more time perusing the forum: https://forum.sailfishos.org/t/want-to-buy-jolla-c2/20781/14
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@rainemak I understand how busy Jolla is but there is nothing I can do. DHL claims I refused the package which I didn’t. They refuse to help me since I’m not the sender. They say the package is going back to Jolla but it’s not moving for more than two weeks now. I’m afraid the package will get or is already lost. I opened a ticket in Zendesk hope Jolla can help.
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Yes, this is best what you can do atm. Send as much Informations as you have to Zendesk. @rainemak is chief engineer at Jolla, i don’t know exactly, but i think Zendesk cases are managed by another person.
I know how disappointing it is, when you wait so long for your device and than DHL is doing some mess.
I am pretty sure, Jolla guys will manage it and you will have your C2 in your hands.
Small Positive side effect: When you got your C2, the most bugs will be already solved via Software Updates (like not working 4G bug). 
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My returned for refund device has been sitting in Posti since the 18th waiting for the Jolla team to unlock it and get it back.
I have raised in Zendesk and only got “we are too busy”. Meanwhile I’m starting to get concerned that Posti will just return the device back to me as there’s a limit of how long they hold items. I hope they help you out…
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i have sent my brick back on 2.11.
till now no device, no state update, nothing
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So did I. I sent it on the 31st of october from Germany and asked today by mail how things are. I sent my mail to Jolla shop not zendesk because my C2 went to Jolla shop. I was worrying as well
This is what they answered:
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I got an update that my repaired device is ready to ship, but until now no tracking number.
So I guess it a bit more of waiting.
Hoped it would be here this week, but I am afraid I am out of luck. 
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So we only need to have patience and don’t worry.
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“Patience is a virtue”?
I really feel for them but as I’ve suggested many times before, if they updated their web page “News” they’d avoid so much speculation and traffic here.
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Got my phone today. I’m writing this with C2 and looking good so far. 
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Once I’ve sent the device for repair and confirmed it on zendesk my ticket was closed by Jolla. I created a follow up and awaiting replay
C2 delivered today! That was faster than expected. Thanks for the surprise.
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I’m slightly doubtful of that. They have posted updates here on the forums in several ways that are discoverable and people have on many occasion not taken the time to search first before asking questions. What makes you think they would go out of there way to check a medium outside the discussion (news on their site) first?
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Well something had an effect. If you go to that page it no longer has the address jolla.com/news.
It has the url of jolla.com/press
As to discoverable, I’m an old man going slowly blind. That seemed like the easiest place.
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