I4293 Unable to shutdown device

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (Jolla1, Tablet, XA2,…): i4293 XPeria 10+ 6MB
REGRESSION: (compared to previous public release: Yes, No, ?): Used to be intermittent in previous release, now persistent


Device reboots after shutdown.


From either encryption, lock or home screen.


  1. Press hardware button shortly for top menu shutdown option OR
  2. Press hardware button for some time
  3. Device says good bye, red LED turns on


Device shutdown.


After prolonged red LED, LED flashes shortly green/red and device reboots.


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

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Yeah, the same happened on my X10. To me only thing that worked was flashing latest Android and then back to Sailfish. I am not sure why, but I think it is caused by some app, maybe Android support?

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My Xperia Z3 Compact Tablet does the same; it reboots instead of powering off.

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Temporary solution to the rescue to force shutdown when needed:

In the Restart section, expand “To force the device to restart or shut down” and follow instructions.

Still not solved in :disappointed_relieved:

This works, but it is like unplugging your desktop everytime you want to shut it off. Anyone figured out how to fix this issue? I even tried reflashing, but sadly it is worse than on 3.4 :cry:

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Since upgrade to SFOS 4.x from 3.x my Sony Xperia X device won’t powerdown or reboot any more. If I use one of the both butons from the top menu which is showing after pressing 3sec the power button the screen will be going black after 2 sec but the system will not power down nor reboot. It looks like it goes only in the the device locking state.
I used the console tool with devel-su to shutdown the device but than got other problems where the system won’t boot up any more (black screen problem).

I just deactivated the developer mode and I could shut down my device (xperia x) again.
Hopefully it works for you too!