[Fixed]Servers down? Newly installed Sailfish OS 4.4.068 paid license - Cannot install ANY app

DDA320 · 27 July 2022 14:54

Hi everyone,
I just got started with Sailfish and installed it on a XA2. The OS works well and all the standard apps which are also available in the free version are installed and work.

My problem is that in the newly installed (payed) version I´m unable to install ANY app via the Jolla Store. All I get is an error notification that the app could not be installed and another notification that there is a problem with the store. I had a look at the settings but couldn’t find anything specific.

Thanks in advance

attah · 27 July 2022 15:02

If you haven’t already tried restarting, do so.
Can you enable developer mode? (i seem to recall that too needs to install packages)
If so, try devel-su pkcon refresh

Also note that there is no difference between the “versions” beyond what you get access to in store and in-gui updates. The flashable image is the same, so it is more of an account thing.

DDA320 · 27 July 2022 15:08

Hi & Thank you for the lightning fast reply.

I have tried dev mode and enabled untrusted software. No success. Is there maybe an issue with not having a SIM card inserted? As I’m currently in the UK geo block shouldn’t be an issue either.

Regards

attah · 27 July 2022 15:11

You are skipping past the important things i said!
Have you restarted?
Can you try the command i gave?

Enabling developer mode in and of it self will not help, neither will untrusted software or a SIM card.

DDA320 · 27 July 2022 15:29

OK I restarted and used the command. Software list is refreshed.
But unfortunately I still cannot install apps. Just tied to install Zollstock.

Is there anything else I could do?

attah · 27 July 2022 15:35

Hmm, strange.
Contacting support would probably be the next step.
I was going to suggest you try and clear the package cache with sailfish-utilities in settings, but you’d have to install it from Store first, so i guess that’s a no-go.
So here is what that would do behind the scenes, try at your own accord if you feel brave:

github.com

sailfishos/sailfish-utilities/blob/master/tools/repair_rpm_db.sh

#!/bin/sh
if [ -f /usr/libexec/pk-rpm-db-clean ]; then
    echo "Leave request to rebuild rpm db on restart"
    mkdir -p /var/lib/PackageKit
    touch /var/lib/PackageKit/scheduled-rebuilddb
else
    echo "Manually rebuild db"
    # does not matter if other "*store*" processes will be terminated.
    # Anyway, device are going to be rebooted after this script is
    # executed
    pkill store
    pkill packagekitd
    # wait a bit and kill if needed. But packagekitd can be started by
    # means of d-bus call by any process
    sleep 4
    pkill -9 store
    pkill -9 packagekitd
    rm -f /var/lib/rpm/__db.00*
    rpm --rebuilddb
fi

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Seven.of.nine · 27 July 2022 16:22

Maybe worth a try: Delete the Jolla account and reboot. After reboot, create a new Jolla account with your existing credentials.
Once, after an update, i had the same problem and this way the Jolla shop access came back.

DDA320 · 27 July 2022 17:00

Have to say, this is a great community here. I’ll try both solutions tomorrow after work.
Big thank you guys!

mschilli · 27 July 2022 18:09

I’m having the same issue. I installed SFOS on a new phone, when logging into my account I noticed the email was outdated. I changed it and logged. I never got an email confirmation and cannot install any app from the store on a clean install.

attah · 27 July 2022 18:16

In? Out? Both?

Did you try any of the previous suggestions?
If it still isn’t working there could be something iffy with the servers, so contact support.

HonorEDnlK · 27 July 2022 18:24

I flashed the new version on my Xperia 10, also paid license and am having a very similar issue. I was able to install only some apps, Multimedia, Calendar, Calc. But everything else doesn’t work, no 3rd party apps, android support, or file browser can be installed, seems like a repository issue because trying to download aliendalvik from terminal returned that the package wasn’t found. Also tried the suggested solution of removing Jolla account, rebooting and signing in again without success.

mschilli · 27 July 2022 18:31

I can confirm that deleting the account, rebooting and adding the account again does not help.

PS: I am only on 4.3.0.15 (community port for FP2), so I think this is unrelated to the version but rather to the repository or user database. As I mentioned before, I did change my email-address (and password).

attah · 27 July 2022 18:36

Hmm, seems i can’t install anything either… so must be a backend thing. Hopefully Jolla will have it sorted soon, or at least tomorrow.

mschilli · 27 July 2022 18:38

Sorry, missed this one. I logged in (using my username) on my computer (to make sure I remember the password without trying on a tiny touch-screen), saw the outdated email, changed it, clicked safe, used the same username/password to log into the brand new install on my phone and ran into the issue. Meanwhile, I have deleted the account on the phone, rebooted the phone, changed the password via my computer and logged in via username and the new password on my phone again. Still cannot install apps.

mschilli · 27 July 2022 18:39

What is the appropriate channel to follow the development of this issue and maybe raise awareness at Jolla regarding its spread?

attah · 27 July 2022 18:41

This thread is pretty good… I made an educated guess on who to poke on IRC, and did so.
I’ll spice up the topic.

Keto · 27 July 2022 19:21

This was indeed a server side issue, which should be fixed now. There might be few short breaks coming as some things still need tweaking. Sorry for inconvenience.

HonorEDnlK · 27 July 2022 19:32

Thank you, I can confirm 3rd party apps and file browser download now. However, android app support and aptoide still failing with same error, will try again in an hour and inform back

mschilli · 27 July 2022 20:21

Works for me as well. Thank you for the fast fix.

emva · 27 July 2022 20:23

I recommend Aurora Store for Android programs, it has the advantages of the Play store without being the Play store.