@vige, trying to express my point better:
- I am beta-testing SailfishOS for 5 years now, while paying (a little) for a couple of SailfishOS-licenses.
That is fine for me, including the fact, that SailfishOS was never stabilised to a non-Beta release, and probably never will, because that is not a requirement of Jolla’s primary and only real (i.e. substancially financing) customer.
The take-away is: I am a (minor / lesser) customer of Jolla, paying to be a beta-tester (as all other Jolla customers with a personal license do), and accepted that long ago.
- I reported a couple of 10 bugs to Jolla, received feedback from Jolla for less than 20% of them (usually acknowledging the bug) and less than 5% were resolved.
- I believe I already did way more that a typical beta tester:
In most cases I also submit some proper analysis together with the a bug report, often accompanied with an MR or at least a workaround.
Jolla obviously has or deliberately created a big structural issue here (since SailfishOS’ beginnings):
As you point out, Jolla is apparently deaf for bugs reported over conventional channels, which exist for this very purpose: reporting bugs.
If somebody denotes that, Jolla’s usual reaction is to single-out that person and issue, by requesting to jump to further hoops:
- “Please bring it up at the open IRC session”
- “Please report it to somebody personally”
- “Please fill out our internal bug-tracker form (in addition to an extant bug report)”
- etc.
Jolla is systematically and consistently shrugging people off by this mindset and course of actions.
Still new people (like you) sailors are usually replicating this behaviour right from their start at Jolla, so it looks like they are internally primed to act so.
One only wonders, what the purpose of Jolla’s public beta programme (“Sailfish X”) really is, if not testing and gathering feedback?
P.S.: I once modelled, that our testing and reporting is used by Jolla for enhancing SailfishOS to become more appealing for big licensees, but Jolla never seems to have utilised it this way.
Fact is, that Jolla deliberately leaves many resources and much energy untapped, due to this very non-integrative testing and development process.
P.P.S.: @vige, while rereading your reply for a third time, I realise, that your central statement is: “Jolla has (developed) no working processes for bug reports and MRs, yet.”
While this understanding may be the basis for designing a change for the better (after more than 7 years, but “better late than never”), you really do not sound like this is ever going to happen (rather the opposite).