I have a regular email account on my XA2 with SfOS4.0.1.48 that just works fine. Now, I tried adding a new account (from mailbox.org) but can’t seem to be able to add it – I only get the notification that the inbound connection failed. The connection would be IMAP with SSL to port 993, using email account and password.
I use the exact same settings (IMAP) on my Linux workstation with fetchmail just fine. I use a password store, so there is no typing error involved.
Is there any way to see more details for the error, as that might help troubleshooting what’s the issue?
Or am I missing something obvious?
Thanks,
Holger
We fixed a TLS issue with mailbox.org to OS release 4.0.1.48. Which OS release do you have?
The summary of the bug fix:
“There was a bug in our OpenSSL 1.1.1 integration that meant that some TLS 1.3 handshakes failed to resolve. This affected the mailbox.org SMTP server specifically. This change fixes it by allowing the ECDH parameters to be successfully negotiated for the connection.”
I’m on 4.0.1.48 so the bug fix should be included, I guess. Still I run into the described issue. Any way I could provide more insights?
Rebooted the other day and today setting up the account just worked ™. No idea what changed , there was no update to apps or system since I last tried. And I had tried multiple times overseveral days , so it wasn’t just a one time issue. Maybe mailbox.org changed something on their servers.
For me creating an account also fails on 4.0.1.48, it shows the “checking settings” for a long time and then tells me it has a time out (no specific error message, just telling me I can add the account “later”)
it’s a xa2, just flashed the sailfish X free edition, provider is gmx.net using ssl with standard ports
I tried last weekend on my pinephone and there it also first failed but on second or third attempt worked
please tell me about any logs that might help or how to debug further
Could you please share the gmx.net email settings (or a link to them) that you’re using (the generic ones, not your username/password of course)?
Sure and thanks for getting back to me so fast!
imap.gmx.net Port 993 SSL for imap
mail.gmx.net Port 465 SSL for smtp
I tried again today from a different wifi and it worked flawlessly. No idea why it failed back at home. Would it be possible for me to improve the error reporting in the UI or is that in the NDA parts?
Unfortunately for me this issue appears again on a new flashed Sailfish version 5.1.0.11.
Does anyone here have similar problems? When trying to add the mail account I always receive the error message
Problem with authentication
Could not create account
Go back to correct your incoming mail server connection settings, or skip now an dadd this account later.
However, the incoming mail server is imap.mailbox.org, as it has ever been before.
Any ideas on how to solve this?
Yes, the problem is known. @dcaliste suggested a fix. Probably will come with the new realese…whenever that will be.
Patience. And not jumping on pre-releases.
Thank you! I hope the update will arrive soon. A phone without a working mail client is not really useful…
I am not using a pre-release, I am using the official SFOS version 5.1.0.11.
Hello all!
I’m very new (just got my phone yesterday at the event in Helsinki!) so please forgive any foolish questions on my part.
I’m also having trouble accessing my mailbox.org e-mail. I have all the settings as suggested on the mailbox.org page but get the following error:
“Problem with authentication"
Could not create account
Go back to correct your incoming mail server
connection settings, or skip now and add this account later”
I did manage to get the calendar to sync, but e-mail, no.
I had two-factor authentication enabled, used an app password. That didn’t work, so I tried disabling it and using the regular password and that also failed.
Is this still an issue? I am on Sailfish OS 5.2.0.13
I can’t tell you if the problem is still present in 5.2.0.13 cause I don’t have the J2, but for sure it is present in 5.1.0.11. Check following to confirm that the problem is still present: use the imap settings on smtp settings and check if it lets you create the account. If it works don’t be happy, cause you will not be able to send emails, only to receive. Anyway @dcaliste has a fix for the problem.
Thanks. I did get it to work via Exchange, but I’d rather use IMAP and SMTP but this is good enough for now. Hopefully this gets patched in the next release as not working with one of the leading European alternatives to Microsoft and Google is pretty contrary to the stated goals of the project!
I can’t get mailbox.org to work with either, Exchange or IMAP. So I’m hoping a fix will land soon.
With the merge today of [nemo-qml-plugin-email] Fallback to PLAIN auth when testing an account. by dcaliste · Pull Request #50 · sailfishos/nemo-qml-plugin-email · GitHub (and some other fixes), I’m now able to add a Mailbox mail account, just entering my email and password, with the automatic settings for in- and out-going servers working.
I’ve no idea if it will be part of 5.2 though…
Next step : implement the OAuth2 authentication method, like for the Google account.
3 Likes
I really hope this will be part of 5.2 as I havent been able to use my yahoo email in a while
Thanks! Any chanse that disabling MFA and app passwords would fix the issue before the update? Not a fan of doing that, but waiting to get email to work for an undefined amount of time is not really tempting either 
Thank you for this! Not being able to add my mail e-mail account is less than ideal. I had gotten the Exchange working for a bit but that’s now also stopped working. Looking forward to this being rolled into the public release asap.