Camera under exposing pictures

REPRODUCIBILITY (100%):
BUILD ID = 3.4.0.24
UI LANGUAGE:English
REGRESSION:

DESCRIPTION:

Camera under exposes picture. Picture is very dark

PRECONDITIONS:

None

STEPS TO REPRODUCE:

  1. Open camera app
  2. All settings set to automatic
  3. Take picture

EXPECTED RESULT:

Correctly exposed picture

ACTUAL RESULT:

Very under exposed picture

ADDITIONAL INFORMATION:

Exposure is OK when camera is accessed from apps like Whats App. Exposure is also OK when the Advanced Camera app is used

Which device do you use? I did not notice such problems with my XA2.

Sorry, I thought I’d included the device. It’s an XA2. No problems with the X.

I used to have a similar problem until I realized that I accidentally had put the slider for the automatic white balance (AWB) on the right side of the screen to its minimum value all the time. Maybe it’s worth a check for you as well.

1 Like

That did it.

I’d checked the AWB setting previously and couldn’t get any improvement. It wasn’t till I tried my Xperia X camera again that I noticed the ± box was in the middle of the AWB slider line and not at one end like on the XA2 that I realised the ± box was the icon for adjusting the AWB. I had been tapping on the ± box rather than sliding it. Duh!!!

Looks like it’s all good again.

Thanks for the tip.

Thanks for the hint with the ± box.
I had the same problem after the update to 3.4.0.24 at my Xperia X.