C2 Commerzbank Phototan App - no keyboard

Bug Reports
1

REPRODUCIBILITY: Always
OS VERSION: 5.0.0.43
HARDWARE: C2
UI LANGUAGE: english
REGRESSION:

DESCRIPTION:

The commerbank PhotoTan app starts, but when i try to entry my username/PIN via the given
input fields, no keyboard shows up to enter the data.

PRECONDITIONS:

STEPS TO REPRODUCE:

  1. Install Commerzbank PHototan App from the Aurora Store
  2. Start the Phototan App and select username or PIN input field to try to entry your credentials

EXPECTED RESULT:

Keyboard shows up to enter the username / PIN

ACTUAL RESULT:

No keyboard shows up.

MODIFICATIONS:

None

ADDITIONAL INFORMATION:

2

With AVM Smart home App there is the same behavior.

3

Still broken with version 5.0.0.61

4

I can confirm the problem on my hardware:

SailfishOS: 5.0.0.62
HARDWARE: Xperia X10 II
UI LANGUAGE: German

Additional Information

  • The app in question is the current com.commerzbank.photoTAN in version v12.0.0 (81980).

  • This worked fine previously with 4.6. So it is a regression.

  • So far the other Android apps that have text input bring up the keyboard, so they keep working.

5

Additional Information: Logs

Trying to get some debug information, following [wiki] Collecting debug information for Android apps like:

devel-su
appsupport-attach /system/bin/logcat

now opening the app and using the registration button to bring up two text fields, tap into one.

03-06 09:44:12.583  2306  2306 D dtxSessionReplay: 🚜 Track -> EditText pinValue has focus.
03-06 09:44:12.618  2306  2306 D dtxRageTapDetector: #2.register tap: TapData{tapDown=TapEventData{x=75.04762, y=233.52382, timestamp=1741250652559, eventTime=3267897}, tapUp=TapEventData{x=75.04762, y=233.14287, timestamp=1741250652618, eventTime=3267940}}
03-06 09:44:12.618  2306  2306 D dtxRageTapDetector: #2.tap exceeds timespan difference

a second run and looking before that, which has more messages, I cannot say which ones are related

03-06 09:51:50.473  2545  2545 W rzbank.photoTA: Accessing hidden method Landroid/graphics/Canvas;->drawPatch(Landroid/graphics/NinePatch;Landroid/graphics/Rect;Landroid/graphics/Paint;)V (greylist-max-o, linking, denied) 
03-06 09:51:50.473  2545  2545 W rzbank.photoTA: Accessing hidden method Landroid/graphics/Canvas;->drawPatch(Landroid/graphics/NinePatch;Landroid/graphics/RectF;Landroid/graphics/Paint;)V (greylist-max-o, linking, denied) 
03-06 09:51:50.605  2545  2748 D ProfileInstaller: Skipping profile installation for com.commerzbank.photoTAN 
03-06 09:51:50.618  2545  2592 I OpenGLRenderer: Davey! duration=742ms; Flags=1, IntendedVsync=3725216109039, Vsync=3725782775683, OldestInputEvent=9223372036854775807, NewestInputEvent=0, HandleInputStart=3725798770943, AnimationStart=3725798774016, PerformTraversalsStart=3725804841209, DrawStart=3725925521410, SyncQueued=3725935450194, SyncStart=3725937384870, IssueDrawCommandsStart=3725939133249, SwapBuffers=3725954566277, FrameCompleted=3725960893983, DequeueBufferDuration=1021580, QueueBufferDuration=959499, GpuCompleted=-6190193422633007456,  
03-06 09:51:50.864  2545  2545 D dtxSessionReplay: ð<9f><9a><9c> Track -> Intercepting Edit text: com.google.android.material.textfield.TextInputEditText{13354b9 VFED..CL. ........ 0,0-996,140 #7f0a0380 app:id/usernameValue} 
03-06 09:51:50.866  2545  2545 D dtxSessionReplay: ð<9f><9a><9c> Track -> Intercepting EditText 2131362688 name: usernameValue 
03-06 09:51:50.867  2545  2545 D dtxSessionReplay: ð<9f><9a><9c> Track -> Intercepting Edit text: de.commerzbank.phototan.infrastructure.common.ui.credentials.SecureTextInputEditText{6c1a0fe VFED..C.. ........ 0,0-996,140 #7f0a024a app:id/pinValue} 
03-06 09:51:50.868  2545  2545 D dtxSessionReplay: ð<9f><9a><9c> Track -> Intercepting EditText 2131362378 name: pinValue 
03-06 09:51:51.063   176   222 E libprocessgroup: set_timerslack_ns write failed: Operation not permitted 
03-06 09:51:51.066   176   468 I ActivityManager: Killing 2725:com.commerzbank.photoTAN:cyxylyuydyjyh [..] yy.à¸<96>â <89>/u0a39i-8999 (adj 0): isolated not needed 
03-06 09:51:51.067   176   222 I chatty  : uid=1000(system) OomAdjuster identical 6 lines 
03-06 09:51:51.070   176   222 E libprocessgroup: set_timerslack_ns write failed: Operation not permitted 
03-06 09:51:51.075   176   220 I libprocessgroup: Successfully killed process cgroup uid 90001 pid 2725 in 0ms 
03-06 09:51:51.100  2685  2685 I Zygote  : Process 2725 exited due to signal 9 (Killed) 
03-06 09:51:51.103   176   223 D BatteryStatsImpl: Got readings for an invalid user's uid 500000 
03-06 09:51:51.103   176   223 D KernelCpuUidUserSysTimeReader: Removing uids 500000-500000 
03-06 09:51:51.104   176   223 E KernelCpuUidUserSysTimeReader: failed to remove uids 500000 - 500000 from uid_cputime module 
03-06 09:51:51.104   176   223 E KernelCpuUidUserSysTimeReader: java.io.FileNotFoundException: /proc/uid_cputime/remove_uid_range: open failed: EPERM (Operation not permitted) 
03-06 09:51:51.104   176   223 E KernelCpuUidUserSysTimeReader:         at libcore.io.IoBridge.open(IoBridge.java:492)

A comparison with a different android apps show that some messages seems to be normal. If a different debugging log is useful - let me know.

@AndyWuest I suggest you remove the "C2 " from the title, as this affects more than one device.