[C2] Cannot input pin on first boot, ok after off-on

[econdebachs]

REPRODUCIBILITY: 50%
OS VERSION: 5.0.0.21
HARDWARE: C2 Community
UI LANGUAGE: English UK
REGRESSION: not known

DESCRIPTION:

When booting from scratch the pin input keyboard doesn’t work, switch off and on, input works.

PRECONDITIONS:

Phone fully switched off, fresh boot.

STEPS TO REPRODUCE:

1. switch on phone.
2. try to put the pin.
3. doesn’t respond.
4. switch off by long press power button.
5. switch on again.
6. input pin works.

EXPECTED RESULT:

Pin should work first time when turning the phone on.

ACTUAL RESULT:

Having to switch the phone on twice.

MODIFICATIONS:

None besides updating to 5.0.0.21, out of the box experience.

ADDITIONAL INFORMATION:

I can share a video if it helps anyone.

[direc85]

Thanks for reporting. This is a known issue and there are several duplicates reports of this already.

This is a problem with C2 specifically, but luckily it’s a rare occurrence. There are two “variants” of this:

• wait for a few seconds and/or turn display off and on again → touch starts working
• above does not help → device power off and power on is needed

[econdebachs]

Sorry I’m on a grumpy strike and didn’t really thought about searching. Want me to close this report?

[direc85]

Grumpiness is understandable, yet the bug report was well formulated

This is the duplicate bug report:

C2 screen doesn't respond first boot

REPRODUCIBILITY: Screen hangs on first boot, doesn’t help to reboot OS VERSION: can’t check HARDWARE: C2 UI LANGUAGE: US REGRESSION: DESCRIPTION: After selecting the language on first boot the screen hangs and is not responsive. Can’t use the phone at all. All I see is the login screen, but can’t get past that PRECONDITIONS: First boot new C2 phone STEPS TO REPRODUCE: Boot up the phone and select the language, after first boot process goes to the screen where I can see the clock and if…

Closing this topic would be the correct thing to do, thanks!