Bug in Email Client: part of text is invisible (not shown/rendered)

Bug Reports
#1

REPRODUCIBILITY (% or how often): 100%
BUILD ID: 3.3.0.16
HARDWARE (Jolla1, Tablet, XA2,…): XA2, Xperia 10
UI LANGUAGE: German
REGRESSION: (compared to previous public release: Yes, No, ?):

DESCRIPTION:

A part of a received email text is not visbile. Only when responding, the full text is visible in the response email. That is why i noticed that a part of the received email was not shown

Depending on the Email client on other devices, two pictures where shown within the email text or as an appendix to the email. I guess the problem is caused by the pictures in the text because only that text is shown by the SFOS email client that occurrs before the first picture. It appears to be a html rendering matter that causes skipping of all text after the first image

PRECONDITIONS:

receive an email having text with embedded pictures

STEPS TO REPRODUCE:

  1. receive an email having text with embedded pictures
  2. open the email with the SFOS email client
  3. pictures are shown as appendix (not in the text) and all ext after the embedded picture is not shown
  4. respond to the email: the entire text of the received email is shown in the response email

EXPECTED RESULT:

The entire email text should be shown by the SFOS emal client

ACTUAL RESULT:

Only the part before the embedded picture is shown

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

2 Likes
[4.4.0.64][Xperia 10 II] New bugs after update to 4.4
#2

I recall quite a few similar issues on TJC, some related to pictures suppressing text. Search on ‘email blank’.

#3

I did a search on TJC - but I did not use the term “blank”. Now, I did a new search and still could not find this topic in TJC. Frankly, this surprises me a bit

Could you provide us with a link, that would be great

#4

The one I recall - because I raised it - was this one: https://together.jolla.com/question/189622/email-rendered-mainly-blank-unless-images-displayed/

But I didn’t say I found this particular issue, just that there are several threads about all or parts of an email being blank:
Screenshot_2020-09-23_16-35-41
Maybe one of those, or a similar search will find something.

1 Like
#5

Thank you - that topic I saw, but it is different. In my case I see text (in fact, a lot of text) and thus I wrongly concliúded I saw the entire email. Only when responding to the email it occurred to me that there was even more text and I was wondering why this was invisbile in the nornal email view. Only after I opend the same email with an iPhone I saw that I could see all text just up to the first embedded picture.

With Thunderbird on the Laptop I saw the entire email text (without pictures) and the pictures were listed as attachments (like with SFOS)

#6

Was TB viewing a plain-text, or ‘simple html’ version? It would be useful to know how the email was structured, in terms of its text and image parts. Ctrl-u in TB will show it all.

#7

TB shows that the mail is some Apple-Mail. In the text, instead of the embedded images, straight lines are shown by TB. In the mail body there are apparently two representations of the mail, one being plain text and called “Content-Type: text/plain” and second having links to thePDFs (images), called “Content-Type: text/html”

It appears that the SFOS mail client tries to show the html version but struggels to represent/render it correctly

#8

I’m seeing something like this with e.g. the ubuquitous mails from Google about Account Security alerts.

The mail text is shown as soon as you tap “show images”, but not before that.

Is this the same bug?

#9

HTML which includes embedded images which are themselves pdf attachments seems strange to me.

If it’s a ‘multipart/alternate’ email - i.e. it contains both plain text and html - then Thunderbird has three ways of displaying it:
View > Message body as:
Original HTML|Simple HTML|Plain text.

TB includes the gecko browser so it should display ‘original html’ correctly.