Bluetooth Headsets Randomly disconnect on C2

Bug Reports
1

REPRODUCIBILITY: 100% after a while
OS VERSION: 5.0.0.43
HARDWARE: C2
UI LANGUAGE: German
REGRESSION: Yes (works fine on 4.6.0.15)

DESCRIPTION:

Usually I listen to various podcasts on YouTube. I turn off the screen and just listen while cooking etc.
On the C2, all Bluetooth Headphones I own are randomly disconnecting after a while. This happens with various Bluetooth devices:

  • Sony WF C510
  • Bose QuietComfort Ultra
  • Teufel Supreme On
  • Marshall Minor III

Sometimes they reconnect, sometimes they don’t and a manual intervention is required. So it does not seem to be the headphones.

All of devices listed above work fine in the XA-2 with Sailfish 4.6.0.15. The C2 is unusable for me this way. I just got it and installed the updates and checked if the problem might have gone.

I will check if this also happens with older devices. All of the devices above support Bluetooth Multipoint connections.

Edit:
Marshal MID ANC also does not work. They as ~ 10 years old and do not support Bluetooth Multipoint connection. It seems the error occurs more often when the screen is on. Apps like Prime in most cases stop when the screen is turned off.

PRECONDITIONS:

  • Use some Bluetooth headphones. Maybe some newer models are required

STEPS TO REPRODUCE:

Open any longer Youtube Video with bluetooth headphones.

EXPECTED RESULT:

The headset does not disconnect while playing some audio or video.

ACTUAL RESULT:

The headset does disconnect randomly while playing some audio or video.

MODIFICATIONS:

None.

1 Like
2

I observed the same. Have the feeling, that in environments with lots of devices disconnects are more regular.

3

I checked with my old headphones and they also don’t work - so I don’t think it is a multi-point connection issue. It seems more like that is some memory issue. Before the connection is lost, the sound stutters.

4

I don’t mean multi-point but more crowded environments like trains or public transport, where i have the feeling (no proof at all!) that disconnects appear more often then “at home”. So i could assume, that there is a issue with multiple active BT connections in the surrounding. But that is not more than a wild guess.

5

Oh now I understand what you meant.
I just used the C2 at home and most of the time the headphone is the only BT device near me.

I would guess for some buffer filling up and not getting cleared correctly. After restarting the C2, it mostly works for ~5-10minutes. Then audio gets worse (stutters), then it disconnects and after about 30s it can reconnect for a short time.

1 Like