I’m trying to use the email to order the phone, and when I get to check out it paypall seas, it seems we are not shipping to your location, and there is no United States option in the other checkout
2 Likes
It is currently not sold to the US. You can leave your e-mail on the offer page at the bottom. If enough people are interested there might be an option for the US later. No guarantees though.
2 Likes
You have to use either postal relay service in Europe or have a trusted friend act as the recipient of your package.
3 Likes
Proactive & interested people can always buy one of the supported devices and install SFOS themselves.
While the added revenue might be tempting, I think Jollyboys would set themselves up for a world of pain if they officially shipped to the US.
3 Likes
And then, it is a declining market. 
2 Likes
Can’t help but think it is a bit funny that US people are so confused by this. Businesses over there refuse to ship to the EU all the time for no reason. Only fair that the shoe is on the other foot every once in a while.
6 Likes
As individuals, they are perhaps not at all aware that some US businesses refuse to ship overseas. (as they never order from within Europe).
I, for example, have no idea which EU companies don’t sell to US. Well, I know only one 
.
edit: better chose my English words
2 Likes
Yes, not shipping in that direction is pretty rare.
A phone is a complicated device with lots of certifications, silly software patents, special regulations and whatnot.
But US businesses not shipping anywhere else is pretty much the norm.
On ebay there aren’t any Xperias shipping from the USA. (Sony stopped selling there long ago.) So people in the USA have no other choice than importing. In which case, they can prefer try their luck directly with a Jolla Phone.
understandably so. the recent requirement of having to have an EU representative to sell to EU customers had made shipping to us a fair bit more of a pain in the behind. lots of small businesses and individual creators just didn’t have the resources for it and stopped taking EU orders to not run afoul of the law. 
I’m sure lots of US businesses would love to sell to us if the EU didn’t make it unnecessarily hard.
There are good reasons why an EU representative is required. There is a lot of non-compliance with even basic safety requirements by foreign companies, even now, but that requirement at least gives a legal handhold in such cases.
3 Likes
Same, I was trying to have phone shipped here in US, a shame to miss out in my opinion.
Not a shame. More a calculation. Jolla asked specifically for those out of Europe to contact them.
You can easily ship the phone in the US by some forwarding company anyway.
3 Likes
It took Fairphone until this year to finally sell a phone directly in the US and before, for years these phones were not available there at all and then for a while only via another company that sold a version with a hefty premium on top of the regular price tag.
Fairphone is selling at least 10 times more phones than Jolla currently I think. The work and money needed to enter the US market is substantial for a small player.
1 Like
I think it is due to the required FCC certifications if Jolla decides to sell in the US. My understanding is that for mobile phones, the price of the testing starts from $10000 and can go up to $30000, so Jolla would have to sell quite a few phones to recoup the certification fees.
This company has been mentioned on the forum but I can’t speak for their reliability and welcome to the forum.
1 Like
I think sjholland used the term “shame” in the “disappointment” sense, not the "hang your head in . . . " sense.
As in – and this is my actual case – I’m shipping my Jolla to the US via a forwarding service, but it’s a shame that I have to pay two different shipping charges and possibly two country’s import taxes and/or sales taxes. I would have preferred to pay less, but them’s the breaks these days . . .
I messed around with trying to guess what the total extras would be by the time it got to me in picking my intermediate country, but I’m Joe-Average consumer not an international trade expert, so I doubt I optimized my transaction.
That’s the one I picked. After my Jolla phone is shipped and I hopefully get it here sooner or later, I’ll report on my experience.
1 Like
Understandable.
However, consider for Jolla: officially shipping a mobile phone to the USA means they need certifications, they need a more active customer support, maybe open a local representation.
- It’s a lot of money Jolla needs to put into the game.
- Jolla is playing the card of European sovereignty, not the best advertisement to sell in the USA.
- From your own comments Would the new 2026 jolla phone work in the US? - #7 by robthebold the level of support in the USA is limited, such that selling to the USA would make many dissatisfied customers.
Disappointed customers is really bad, and exactly what they don’t want:
So for now it’s more reasonable they leave it to very motivated users like you.
1 Like