Android Support stopping when Android Apps using location are being used

Applications
#1

When ever I use HereWeGo or SportsTracker for a sustained period of time Android App Support stops working.

Device; Xperia 10iii running 4.5.0.21 with Android App Support enabled and running MicroG.

I have only noticed the problem after the phone screen has timed out and I “wake” the phone up to see the screen. It would seem, though I cannot be absolutely sure about this, that the problem is related to the phone screen timing out or the phone “going to sleep”.

When I go back to the the app, (HereWeGo or SportsTracker) there is a message saying the app will be available after the Android Support App has launched. Note; I have not closed the app, it has been left running in the background and the app tile is still shown on the screen as an active app when I “wake” the phone up, it just not doing anything as the Android Support App has stopped.

It’s a small nuisance when HereWeGo stops as once restarted it can be set to continue the route but with SportsTracker it stops tracking. While you have a record of the portion of your exercise up until it stopped there is nothing after that which kind of defeats the purpose of recording the exercise.

I have checked for things like battery management and cannot find any setting which might be causing my problem.

Tonight I have updated to 4.5.0.24 but there’s nothing I can see in the release notes that relates to my issue.

Does anyone one have any ideas?

4 Likes
#2

Hello, I also have this problem but I couldn’t find a solution, if it solved your problem, post the solution here
Thanks

1 Like
#3

I have the same problem too

#4

I have no solution as yet. The problem is still happening. Hopefully others will report this issue and Jolla will be able to find a solution.

It has only been a problem on my Xperia 10iii. I haven’t had this issue on my 32 bit Xperia phones running Sailfish.

The other difference is I never ran Micro G on theses phone either.

What phone are you using? Are you running Micro G?

1 Like
#5

My phone is Xperia 10III with sailfish OS version 4.5.0.24, and I’m running Micro G.

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#6

I have xperia 10ii and MicroG. I stopped trying to use Android navigation when I always had to reboot the phone. After a cup of coffee it never started working again. Not once.
It seems like random processes are killed for memory. A Doom game running in phone :wink:
Now I’m seriously thinking if android would serve me better.

#7

Hello everyone, I think I managed to get the Android GPS app working. I tested it on the Trackbook app for 27 hours and it didn’t fail, I tested it on the Sports Tracker app for 16 hours and it didn’t fail, I tested it on the Relive app for 6 hours and it didn’t fail.
Solution before turning on the app, turn off the location, run the app for a few seconds and then turn on the location, it worked for me. As I said previously, I use the Xperia 10III sailfish 4.5.0.24.
Test it and post your comments here so others can see if it worked.

#8

Hey, I understand that you’re experiencing an issue with Android App Support stopped when using HereWeGo or SportsTracker for a sustained period of time on Xperia 10iii. This can be frustrating, especially for apps like SportsTracker where it can interrupt your workout tracking.

#9

You understand correctly and yes, it us very frustrating.

Do you have this problem too?

Can you offer any help?

#10

I use TomTom’s Amigo and I don’t have big issues even with long trips. It’s true that sometimes it restarts, but it’s rather rare. I have a 10III, and I remember it was happening more frequently with my old 10II. Might be a memory issue since the 10III has more memory.

#11

@ckonte are you running Micro G?

#12

No I’m without MicroG

#13

I’m suspicious Micro G might be part of the issue.

#14

Have you tried turning off the location after running the App and after the app is running, turning the location back on?
It works for me and I no longer have this problem.
It seems weird but it works for me

#15

I do not use any more trackers than useful for me but I do use Here Wego for short and long rides by car.

I experienced some crashes of the Android environment.
Restarting the Android layer fixes the problem.
Here uses a lot of memory and in earlier years these crashes were more frequent esp.with the Xperia X and later as well as lesser with the XA2.

I guss it is a memory issue.

10 III, 4.5.0.24