Android App Support Has Stopped Functioning! [SOLVED]

Applications
#1

Hello Fellow Sailfish’ers -

Sailfish 4.5.0.24. Sony Xperia A2 Ultra

This afternoon Android® App Support stopped functioning! On the Sailfish page, next to “App Support” I get the message “unable to start”.

I reverted to my last backup - which was about a week ago - when I updated to “Struven ketju” Sailfish 4.5.0.24 - but Android® App Support still does not function.

If this continues, the device is basically useless to me. Has anyone had a similar problem? Does anyone have any suggestions as to HOW TO RESTORE FUNCTION to Android® App Support?

Hoping for help from the Sailfish Community . . . :crossed_fingers:

  • Mehermuchacho
#2

Backups has absolutely no bearing on this.

A few weeks back App Support had stopped and didn’t start on app launch. I had to start it from its settings page, and then it worked fine.

If you haven’t - reboot. Then check the journal log for errors.

#3

Thank you attah. I have already re-booted once at least. I also tried to START the app manually on the page that comes up via the Settings page. This is when I’ve received the message “unable to start”.

I don’t know how / where the “journal log” is to check for boot errors / error messages. If you can point me toward it, I’d be most grateful.

Meanwhile I’ll try again to reboot and hope it launches on boot-up.

It just stopped functioning in the middle of working today. Whatsapp or Telegram was playing a message, then SILENCE, then Whatsapp / Telegram closed.

Thank you for replying so quickly, btw - I appreciate it greatly!!

  • Mehermuchacho

p.s. I have tried re-booting, and have toggled the “Start Android® App Support on startup” button on the Settings page before re-booting, but the problem persists…

#4

Are you by any chance running low on storage?

#5

Actually, yes . . . !!

#6

If it’s less than 300~800mb (I can’t remember precisely when it’ll stop working) try freeing up some space. Android app support for some reason can’t start at all when you’re that low on storage.

#7

I have recovered a root free space up to 812MB so far and AppSupport stiil doesn’t start.

#8

I also have this problem on occasion with Xperia 10II. Plenty of free space (system data) @ 1.8GB (3GB used) with 89.7GB storage space.

#9

Did it ever start correctly after updating?

Perhaps you have an incompletely updated device. (It happens, especially if system disk space is low ehen updating.)

#10

Hello, All -

Thank you again for your help and useful suggestions. I went into

SETTINGS>STORAGE>ANDROIDstorage>ANDROID>“media”>com.whatsapp>Whatsapp>WhatsApp Video

  • and I deleted every video I’d sent in the past two years. This free 'd up about 1.8 GB, and when I re-booted, Android® App Support started perfectly and I had Whatsapp and Telegram once more.

Thank You All So Very Much!! [SOLVED] !!!

  • Mehermuchacho x x
#11

Don’t hold your breath. Did you read last my comment?, I have 1.8GB the same amount of space you’ve freed up, but still, periodically, I find Whatsapp won’t start as Android Support has disabled itself, I don’t believe this has much to do with free space, but as with any of us, it is a case of speak as you find.

#12

Thanks, Edz - I’ll bear it in mind!! I’m going to do my best to delete a lot of other stuff, too, when I can grab the time, in the hope that it is simply a Storage problem.

Thanks for the follow-up - I appreciate it !!

  • Mehermuchacho
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