[4.4.0.64][Xperia 10 III] The sound disappears and video freeze

I had the same bug after using GPS/Pure Maps. However, I did not notice that it might be related to GPS/Pure Maps but I lost sound the day I was travelling with Pure maps’ assistance

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It seems to me that I have already tried without solving the problem. I will try again this weekend.

The answers in this thread seem to confirm that the GPS is related to this issue.

Do you know if it is possible to use the location from a watch with a GPS function and compatible with Amazfish?
I don’t have one, but I can consider it if it can be a temporary solution to use OSM Scout when I go with my bike

I am 99,7% sure that the watch cannot feed GPS signal to the phone…

Somehow, I managed to get rid of this weird bug (?conflict?) where the audio is suddenly gone after enabling and using the GPS.

After getting no data connection from my SIM (placed in SIM slot 1), I decided to copy my mSD content to the internal storage, remove it, place the SIM card to slot 2 and check if mobile data is usable this way (found this solution in the forum).

So, after placing my SIM card to SIM card 2 slot, mobile data is working perfectly fine (up to now, 3-4 days in a row). I then tried to reproduce the aforementioned problem, enabling the GPS and checking with the sound. THIS BUG IS GONE TOO! (at least up to now)

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It’s a bit inconsistent, too… I have used GPS every now and then for 10-15 minutes for testing this, and so far I haven’t been able to reproduce it with short sessions…

It may also have something to do with OOM killer, because I have only been able to reproduce it with Here WeGo navigator, which eats up quite a lot of RAM. It’s not a trivial task to hunt this down…

I’m having this issue again. I could collect some logs, what would be useful? I can survive this for a few days at least :slight_smile:

PS. I did use GPS for 1.5h two days ago, this could be because of that, not sure, but certainly possible.

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Perhaps collect all log since device has booted and then filter.

I have seen this a couple of times now too. Seems to happen even during inactivity, or maybe at the end of usage.

After using the GPS, which i barely do, i always restart the phone. The bug didn’t occur for weeks now, so i think it is definetly GPS related.

Did any of you check miau’s solution? [Xperia 10 III] Audio suddenly completly gone - #7 by miau
It did fix this issue for me, unless I have been extremely lucky so far.

Not yet, but I have GPSinfo running, and pulseaudio and ngfd restart scripts ready :slight_smile:

When I hit the bug, I’ll test them one after other to what fixes it for me. I think the pulseaudio conf change comes last for me, I’ll try to find the general direction first.

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I just hit the bug this morning, after 6d of uptime and no GPS use. I believe it was an OOM kill, necause I was at 5.0/5.38GB according to htop. Running the pulseaudio commands above solved it without reboot (at least for playing audio).

I haven’t tried the pulseaudio config change, but I doubt it would have affected the OOM kill in this case.

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Just another little data point: Bluetooth headset plays music just fine with native and Android apps.

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I can confirm this behaviour. My alarm stopped working yet again, so I’ve taken a moment to test this. With a music player trying to play a song (but frozen because of this bug), as soon as the bluetooth speaker connects playback starts working. Disconnect playback, it’s frozen again. This can be repeated over and over.

I also want to take this moment to reiterate how critical this bug is. Not being able to hear your alarm in the morning or incoming phone calls is unacceptable, working audio is a critical functionality on a mobile phone. Can we please get a confirmation by Jolla that this bug will finally be fixed in the next update?

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The very same problem (no alarm, or incoming call ringtone, or SMS sound, etc.) can be caused by the ambience switching bug, too. But I was already scolded for talking about it too often (i.e. twice) rather than letting it grow old.

I have a realy good feeling that the issue occur when the phone has been contacted to a certain kind of sound Bluetooth and the connection has been cut.
I will test this further.

My report from yesterday happened on a clean boot with no bluetooth connections made or bluetooth even enabled. I had rebooted my phone in the afternoon on Friday, then the alarm failed to go off Saturday morning.

Today this happened yet again, again causing me to almost miss an appointment. It just so happens that today is also a Saturday :thinking:

What happened is that I had set an extra alarm half an hour before my regular alarm to make sure I had some extra time available. Then in the morning the alarm went off, but there was no sound (only the vibration). Half asleep I thought that this was my ‘extra time’ alarm and I had just forgotten to enable sound and so I snoozed it.
What had actually happened, I found out, is that somehow the first alarm had failed altogether (there is no way to control ring/vibration), and I was snoozing my regular alarm (which was already set ‘too late’).

I don’t know how the first alarm failed, but I don’t believe I slept through its vibrations, as a new alarm appears to be created in ‘enabled’ state, so I’m pretty sure it was active when I went to sleep.

Sadly, the sudden lack of audio happened to me already twice on the 10 III (the second time yesterday). Shortly speaking, out of nowhere the device stops producing ANY sounds. At the same time, volume control buttons stop reacting too (pressing them has no effect, there are no volume level bars shown, etc).

This is a very serious issue (I missed an important call because of that since there was no ringtone) and I really hope it’ll be considered urgent and taken care of.

EDIT: Video freezing (causing that the entire application playing the video - e.g. Gallery - stops responding) happens regularly, too. Quite annoying, but not as serious as sudden disappearance of audio which happens unnoticed and leads to missed calls, alarms, messages, etc.

Confirm! Happens time to time ( when disconnect bt car audio for example, no 100% in that case, but sometimes)
Command below helps in most cases

systemctl --user restart pulseaudio