[] Creation of (general email) account from mail application stalls

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (XA2, X10, X10 II, …): X and XA2
UI LANGUAGE: different
REGRESSION: (compared to previous public release: Yes, No, ?): Absolutely, but do not know to which predecessor version


when having mail application with no accounts the pulley menu allows you to create a new account
selecting that and entering valid credentials the spinner will never stop


have device with
have no account set up for mail


  1. open mail app
  2. pulley menu - create new account
  3. enter mail address and password


account be created


no account created


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

Entering the same information (same e-mail address and password) in the Settings - Accounts - Add account - General email works.

Works like a charm for me ( I am able to sign in to my IMAP account.

UPDATE: works well on, too. So it is not totally broken.

Yeah, working for me (not) :wink:

Devices are both 32bit X and XA2 (free SFOS)

Is this different from: Setting up General Email (IMAP, SMTP) fails ?

It seems different: it only occurs when setting up the account from the Mail app, while setting up from the Settings app works OK.

Right. Only now I get/read this issue properly. Yes indeed, signing in to an email account from the pulley of the Email app fails (or lasts “forever”). But it works from Settings > Accounts, fortunately.

Internal bug filed. Sigh.

Thank you for reporting!

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