[4.2.0.19][Xperia 10II] No Internet connection on Mobile Data when leaving WiFi if `Data access point`: `Protocol` is set to `Dual` (default)

fridlmue · 2 June 2021 11:42

REPRODUCIBILITY (% or how often): Not sure yet. Experienced multiple times.
BUILD ID = OS VERSION (Settings > About product): 4.1.0.24
HARDWARE (XA2, Xperia 10…): 10II
UI LANGUAGE: German
REGRESSION: (compared to previous public release: Yes, No, ?): ?

DESCRIPTION:

Some websites and apps suddenly have no access anymore to most of the websites while recently visited websites (like the default search engine) seems to work fine in some cases. Most of the time e.g. the default search engine in the native browser still works, but not the others. Or Fernschreiber (telegram client with tdlib) can access the network, but other apps like Piepmatz can not connect to twitter.
A reboot does help. Restarting networks from “Hilfsprogramme” does not.

PRECONDITIONS:

After changing from WiFi to mobile date.
Telekom.de SIM
EDIT: Settings -> Mobile Network -> Data acces point: Protocol is set to Dual

STEPS TO REPRODUCE:

Change from WiFi to Mobile Network
Go to Browser and start to open websites

EXPECTED RESULT:

All websites work fine

ACTUAL RESULT:

Most internet applications does not work. Android and native apps are affected. Internet Sharing is also affected.

ADDITIONAL INFORMATION:

sigurg · 2 June 2021 12:01

Seems like you only have an IPv6 connection, without IPv4 support.
Go to Settings -> Mobile Network -> Data acces point and check that Protocol is set to either Dual or IP.

fridlmue · 2 June 2021 12:04

Thanks for the Idea. It is set to Dual, not IPv6. But next time I see the Error I’ll try to change it to IP and see if it changes something.

fridlmue · 2 June 2021 14:23

Ok, I tested it. After leaving the WiFi again I had the same Issue. I changed from “dual” to “IP” and restarted the network. Then it worked. Then I switched back to Dual. It still worked. Then I went back to the WiFi. Then again WiFi of → same Issue.

So: “Dual” to “IP” seems to be a workaround. But Seriously: I want IPv6. So I assume there is a Bug somewhere.

robthebold · 2 June 2021 23:21

I’ve seen this, but pretty infrequently. So infrequently I wondered if I was imagining it, but still . . . I’ll mess around with the v4 vs v6 a bit and see if I notice any pattern.

fridlmue · 7 June 2021 11:02

Update: With staying at the ip selection for the protocol i never had that Issue again yet. So the workaround seems to be somehow ok for the moment.
I’m willing to provide more logs or data that help to iron that out if someone tells me what they need!

SaimenSays · 22 July 2021 14:56

I have the same problem!
The bug seems to be at routing table! When i check route, default route stays on ‘wlan’ even if wifi is disabled. So there is no correct route for IPv4, while all sites with IPv6 are working!
According to above suggestion: If I select “IP” with IPv4 only, then route is changed correctly to rmnet_data0.

Other issue: Why do I need to select SIM1 every time I enable mobile data. There is only one SIM, so no need to select anything. Does it behave same on your device?

fridlmue · 22 July 2021 17:04

Where do you enable mobile data? I’ve never have seen a dialog asking to chose btw sim 1 or 2 when only operating one sim.

SGE · 23 July 2021 07:10

Some of the Sony Xperia 10 II are dual-sim, even if you only populate one slot, the second slot is still available and you need to choose which slot to use. I doubt the dialogue appears on a single SIM device.

Otherwise I can confirm the bug, trying the workaround now.

JoOppen · 8 August 2021 09:14

I can confirm this bug. If data access for mobile data is set to “IP” (done manually via the settings menue), I can reach both, https://www.heise.de/ and https://www.techstage.de/

When the the data access point is set to “dual” (the default mode), then I can only reach https://www.heise.de/ but not https://www.techstage.de/

fridlmue · 1 September 2021 09:35

Should this be tested for being fixed with the 4.2 Release, or isn’t a fix assumed for this bug?

jovirkku · 1 September 2021 09:42

The main issue with IPv4/IPv6/dual is not yet fixed on 4.2.0, unfortunately. Some related fixes are included.
Work in progress.

fridlmue · 1 September 2021 09:43

Ok. Thank for the Update on that Topic!

xidira · 11 September 2021 05:10

Anyone experienced this in wifi mode? I had this on my xperia xa2 after updating to 4.2.0.19 (verla), before no problems like that. It seems to happen especially when you have low signal strength, while the native apps have internet connection e.g. native browser loads pages, while chrome, etc. shows “no internet connection”.

svalmont · 13 September 2021 13:12

I click Airplane mode on and off quickly and that fixes this for me.

rulli · 28 September 2021 06:52

I have often the same IPv4 problem with Dual-mode with Xperia 10 II (4.2.0.21), most likely after disconnecting from WLAN. I get IPv4 and IPv6 addresses and routes from (Elisa) network to rmnet_data1 interface correctly. IPv6 works, but IPv4 ping just gives ping: sendto: Network is unreachable. Reconnecting Mobile Data doesn’t help.

For now I’ll use only IP instead of Dual, hopefully without problems.

luddwig27 · 28 September 2021 07:06

I have the same problem as xidira. Also using XA2 but with 4.2.0.21.

It looks like the problem is connected to Network broken for some Android Apps in 4.2.0.19 - #10 by luddwig27
In some cases it’s even the same problem.

But I have no clue how to fix the problem for wifi!?