3.4.0 Manual Backup to OneDrive

[damoleon]

REPRODUCIBILITY (% or how often): 100%
BUILD ID: 3.4.0
HARDWARE (Jolla1, Tablet, XA2,…): Xperia X
UI LANGUAGE: English
REGRESSION: (compared to previous public release: Yes, No, ?): Yes

DESCRIPTION:

When trying to backup mnually to One Drive, the upload fails each time

PRECONDITIONS:

STEPS TO REPRODUCE:

1. Go to Backup
2. Select manually backup to One Drive
3. Upload of the file fails

EXPECTED RESULT:

Upload succesfull

ACTUAL RESULT:

Upload of the file fails

ADDITIONAL INFORMATION:

I deleted my OneDrive account and recreated it but the issue persists.

[tmynttin]

Can reproduce on Xperia 10

[jiit]

We cannot reproduce this internally; could you provide logs?

[damoleon]

Yes I can provide logs if you tell me how to

[ender]

I had a similar problem with backup to NextCloud, the problem was that the backup destination was empty in Advanced settings – recreating the account filled in that information, and backups started working again.

[patoll]

I can confirm the same on X10+
I also deleted and recreated my onedrive account
I tried to remove all previous backups
but it does not seem to help so far

[tmynttin]

@jiit Uploaded logs here: https://nextcloud.webo.hosting/s/88GxSrxYzkfpewr

[jiit]

Thanks for the logs. We have a bug report for this now.

[jovirkku]

You log has:

> 20:55:43 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Requesting sync profile onedrive.Backup-32 to upload file /home/nemo/.local/share/system/privileged/Backups/onedrive.Backup-32/sailfish_backup_2020-09-30T17-55-28Z.tar.gz"
> syys 30 20:55:43 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Status: UploadingBackup"
> syys 30 20:56:08 Sailfish systemd-journal[690]: Suppressed 1 messages from /user.slice/user-100000.slice
> syys 30 20:56:08 Sailfish onedrive-backup-client[28459]: [W] unknown:0 - ERROR:  "Backup" request with account 32 experienced error: QNetworkReply::NetworkError(UnknownContentError)
> syys 30 20:56:08 Sailfish onedrive-backup-client[28459]: [W] unknown:0 - ERROR:  failed to backup file: "/home/nemo/.local/share/system/privileged/Backups/onedrive.Backup-32" "sailfish_backup_2020-09-30T17-55-28Z.tar.gz" to: "Backups/Xperia-10---Dual-SIM_m1n_Oy7nYBvp" for OneDrive account: 32 , code: 413
> syys 30 20:56:08 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Cloud operation backupToCloud for profile onedrive.Backup-32 sync status changed: 4"
> syys 30 20:56:08 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Status: Error"
> syys 30 20:56:08 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Status text: Virhe: tiedoston lähettäminen epäonnistui"
> syys 30 20:56:08 Sailfish onedrive-backup-client[28459]: [W] unknown:0 - ERROR:  Cloud backup error was: "CloudUploadError" "onedrive.Backup-32 update failed, details:\u0001"
> syys 30 20:56:08 Sailfish onedrive-backup-client[28459]: [W] unknown:0 - ERROR:  busy semaphore is negative for account 32
> syys 30 20:56:08 Sailfish p[28209]: [W] unknown:0 - [sailfish-backup] "Error! error=CloudUploadError errorString=onedrive.Backup-32 update failed, details:\u0001"

There was this: QNetworkReply::NetworkError(UnknownContentError)

Was your internet connection ok at that time?

[tmynttin]

I have tried the backup multiple times with both Onedrive and Nextcloud. With Onedrive it never succeeds, while with Nextcloud it always does. So, I believe it is not the network.

[tmynttin]

I don’t know if this has something to do with the issue, but it seems the backup process creates a new folder into the OneDrive cloud.

Originally, there is the folder where my old device backups are, Apps>Sailfish OS>Backups, in which are separate folders for the devices (Jolla_[xxx], Xperia_X_[yyy] and Xperia_10—Dual-SIM_[zzz]).

Once I try to run a new backup on Xperia 10 with 3.4, a new folder appears in the cloud: Apps>Sailfish OS 1>Backups>Xperia-10—Dual-SIM_[zzz].

[NoIos2018]

I also have problems with OneDrive.
I can successfully log in to OneDrive for a short time, but seconds later I get the error message: “Account not logged in”.
It is possible to log in again - but only for a few seconds until the error message appears again.
Manual data backup is also not possible and ends with the message: “Error: Could not upload file”.
Data recovery is also not possible.
Error: “Cannot connect to cloud provider”.
Strangely enough, however, I can access the OneDrive storage via the Android OneDrive app.

[grubinator]

Maybe sailfish use the onedrive simple rest api.

“The simple upload API allows you to provide the contents of a new file or update the contents of an existing file in a single API call. This method only supports files up to 4MB in size.”

[oates]

I tested Backups and Photos with OneDrive both doesn’t work. Doesn’t matter if the OneDrive account is protected with 2FA or not.

With 2FA enabled, every action will cause a re-login, which opens the browser, checks that the login is still valid and closes the browser again. Annoying.

[mSorvisto]

Have you tried so called Device password with 2FA? Under Microsoft account security settings you can generate device specific password to use with software which don’t support 2FA. I don’t remember exact place since it’s been a while last needed it.

PS. I haven’t added Onedrive account my self, but I use hotmail via exchange.

[oates]

Unfortuantely device passwords didn’t work with OneDrive.

[Sturton]

Also a problem with Gemini

SOLVED

Restarted network services using Utilities
Forgot WLAN settings
Entered WLAN connection manually (no networks visible in Sailfish 3.4.0.24)
Entered Backup and started Manual backup to OneDrive

[lakeboy]

Unfortunately this didn’t work for my J1. In backup I still get: “Cannot connect to cloud service”

[Aqiim]

I have the same problem on my XA2 after the update. Password is not stored and automatic backup of photos and settings to OneDrive is not working anymore.

Edit: “Network reset” using Sailfish Utilities didn’t help.

[hetas]

XA2 here, also not working. Sending to OneDrive fails. Automatic nightly backup also fails.

Backup to Dropbox works.