[3.4.0.22][XA2] Failed update: Phone turns on flashes a few time. Bricked phone - 'solved' by reflash

Bug Reports
#1

REPRODUCIBILITY (% or how often): 100%
BUILD ID: 3.4.0.20
HARDWARE (Jolla1, Tablet, XA2,…): XA2 plus
UI LANGUAGE: English
REGRESSION: (compared to previous public release: Yes, No, ?): Upgrade

DESCRIPTION:

End of upgrade process installer reports " Sailfish OS update did not succeed" or something to that affect. After reboot phone does not boot into the UI. The only logo is the Unlock bootloader --> Sony then white screen flashes 6 times then black.
Fingerprint reader responds if I use it with a vibrate and screen is on but black.

I cannot appear to log into ssh so I do not think WIFI is connected. When I plug into my linux PC there is no registered USB connection. I am stuck !!

Update :
Output of lsusb:
Bus 001 Device 019: ID 0fce:0afe Sony Ericsson Mobile Communications AB

However I still not mount the device yet…

PRECONDITIONS:

Upgraded from 3.3, removed phonehook and updated AlienDalvik control to latest.

STEPS TO REPRODUCE:

  1. Install update to 3.4.0.22

EXPECTED RESULT:

ACTUAL RESULT:

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

Update 2
I am trying to enable the recovery of the device using : https://jolla.zendesk.com/hc/en-us/articles/360002996893-Xperia-devices-How-to-use-the-Recovery-Mode

I have the Sony drivers installed “Sony sa0114 ADB interface driver” is visible in device manager. I downloaed and unzipped the 3.3.0.16 file from the jolla store.
Excuting " fastboot boot hybris-recovery.img appears ok in the terminal. However the text “RECOVERY: Connect USB cable and open telnet to address 10.42.66.66” does not appear.

I cannot proceed to step 2.2. to get the RNDIS driver …

Update 3
It appears Remote NDIS based Internet Sharing Device" is already on my laptop working OK no errors.
However I cannot telent into 10.42.66.66:23 … I do not think the recovey worked…

#2

I have tried to boot into flash mode and recovery mode but I still get a black screen. Ive a bad feeling about this…

#3

Can anybody help, I am without a phone and really at a loss what to do?
If I did not fill in the details clearly or correctly let me know or if I should be more patient.

If it is unrecoverable then that is a big issue no?

#4

Okay, you bricked your device using an EA release. And now what?
I could not really follow this.
What do you want to do now?
Is USB developer connection set up?
Flash from Linux or Windows?
…

Please try to explain what youbwant to do and be precise in listing the steos you have done and how.

#5

OK sorry for the confusion, I thought my post was clear. Upon review it was perhaps confusing as I was adding updates as I figured different steps out along the way.

Phone model : XA2 Plus 64Gb dual sim
Version: Upgrade 3.3.0.16 (was latest) --> 3.4.0.22

Precondtions: Removed phonehook & updated AlienDalvik control in open repos as see in other pages. Created backup of imortant stuff and checked I had enough room on the phone.

What happened: Downloaded updated and updated with prompt in the GUI (not CLI). When the 100% was reached the screen reported “Sailfish update failed” (not exactly what was there but that was it). I did not see any other errors and the phone reset.
Upon reboot I get to the sony logo and the screen flashes white 10 times and stops. Fingerprint reader still responds but screen does nothing.

What did I do after : In linux I tried to connect the phone via both USB ports on my laptop, the output of lsusb reports a sony device so I could see something with the drivers
– Bus 001 Device 019: ID 0fce:0afe Sony Ericsson Mobile Communications AB
Switched over to windows and I could find some more details.
I was directed to try and reocver the device using recovery mode for my device https://jolla.zendesk.com/hc/en-us/articles/360002996893-Xperia-devices-How-to-use-the-Recovery-Mode

I followed this procedure and I have the Sony drivers installed “Sony sa0114 ADB interface driver” is visible in device manager. I downloaded and unzipped the 3.3.0.16 ( this is the only file available to me and should be the correct file) file from the jolla store.
Excuting " fastboot boot hybris-recovery.img " appears ok in the terminal, finishes in 5.5seconds no errors. However the text *“RECOVERY: Connect USB cable and open telnet to address 10.42.66.66” as described step 2.1 does not appear. I do not think this step executes correctly but what to do I do not now.

The remote NDIS is in my devices as described in the next step but as I cannot telnet in I am stuck.

I hope this is clearer and I aplogies if I was not clear in my initial post.

#6

Windows 10 in current 20xx version?
There is an issue with drivers.

If you have a Linux box use this one for flashin (quute similar but easier).Or a lower Windows version?

2 Likes
#7

Worked, thank you!
I can now telnet into the device!!
I presume I just do a clean install as this is the only clear option.

1 Like
#8

Good to read.
If you have a backup as said I’d suggest really a clean flash and start over…

#9

I’m back into Sailfish 3.1 and following the recovery. We can put this one as solved :slight_smile:
Should I do anything to report the fact windows recovery did not work or the EA failed ?

#10

You may choose any post as solution.

Both issues are already reported…

1 Like