[Xperia 10 II] Unable to reach Recovery Mode

I was following the instructions from https://jolla.zendesk.com/hc/en-us/articles/360021620740

  • Disconnect the USB cable from Xperia 10 II
  • Turn the phone OFF
  • Force your Xperia 10 II or Xperia 10 III to the fastboot mode:
    • ensure that the LED at the top of the display area is lit in BLUE colour
      I get to
      sudo fastboot flash boot_a hybris-recovery.img
      sudo fastboot flash boot_b hybris-recovery.img
      sudo fastboot reboot

Afterwards the Phone is stuck in a reboot loop, and does not show the expected “RECOVERY: Connect USB cable and open telnet to address 10.42.66.66” at the top.

Tried with Linux and Windows. I always get to the “(sudo) fastboot reboot” part. Device reboots but does not display the recovery mode.

Tried recovery image from 4.3.0.15 and 4.4.0.58. Is there a possibility to get older releases?
I would like to avoid re-flashing the device, but I’m starting to think this may be my only option.

Anything I’m doing wrong or hints/tips you can give me?

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No reaction from the Jolla support, no reaction here.
I finally re-flashed the device.

Sorry that we missed your original post @Bambustreppe, somehow it feel through the cracks. Were you able to get your device working again by reflashing?

Yes, I did. That was, atleast for me, never in question, though.

I just stepped into this, when trying to recover from nuked defaultuser environment ([Multi-user][Android] User data get deleted and lost, device reset).

I have a Xperia 10 II, with 4.4.0.68 (originally flashed with 4.4.0.64) and neither of the .68 nor .64 recovery images worked. The device is just stuck in a boot loop after flashing the recovery image to a and b sectors and rebooting.

I would like to access recovery mode before reflashing, to see if there’s data worth salvaging.

Jolla, can we expect at least a reply?

@flypig please don’t let this fall through the cracks again :slight_smile:
Or is this something for support to handle? I really like to access recovery mode before reflashing. Right now my phone’s a paperweight and I gladly test experimental images to sort this problem out, once and for all.

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Thanks for highlighting this again and I’m sorry that you’ve hit the same issue. From our internal bug tracker it looks like there’s currently no workaround for this issue.

There has been some work done on fixing the issue, but that’s still in development and once completed it would still likely only affect future releases.

However, I’ll double check tomorrow in case I can find anything further out; I may be misunderstanding things.

3 Likes

@flypig I have now submitted an official support request (#39005), in hope of enabling closer cooperation for this bug (and accessing any data).

Thanks @Mohjive and sorry for my slow response in getting back to you. I think submitting a support request was the correct step. As far as I can tell, what I wrote before is correct: that any fix for this won’t happen until at least the next release, but working with the Support team will hopefully provide more insight.

Same thing here : Recovery Mode is not accessible via "telnet 10.42.66.66"

The following freshly flashed “Vanha Rauma” releases won’t provide access to the device’s recovery mode:

■ SFOS release 4.4.0.68 on SONY XQAU52
■ SFOS release 4.4.0.72 on SONY XQAU52

Device is not accessible after “hybris-recovery”-flashes from the “Sailfish_OS-Jolla-4.4.0.68-xqau52-0.0.2.119.zip” or “Sailfish_OS-Jolla-4.4.0.72-xqau52-0.0.2.152.zip” packages.
The device stucks at the white-SONY-on-black-screen-logo.

Interestingly, recovery mode is accessible flashing “hybris-recovery” from the “Sailfish_OS-Jolla-4.1.0.24-xqau52-0.0.1.43.zip”-package. Due to time reasons I have not checked with the releases in between.

Flashing once again “hybris-recovery” from the “Sailfish_OS-Jolla-4.4.0.68-xqau52-0.0.2.119.zip” or “Sailfish_OS-Jolla-4.4.0.72-xqau52-0.0.2.152.zip” packages does not show any “RECOVERY: Connect USB cable and open telnet to address 10.42.66.66” message after booting past the “unlocked boot loader”-Warning and the white-SONY-on-black-screen-logo.

Access to Recovery Mode is essential. The availability should really be testet prior any release. Thanks for fixing it !

1 Like