[Multi-user][Android] User data get deleted and lost, device reset

Bug Reports
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#23

You can however create this script and temporarily point the /usr/bin/rm symlink to it:

#!/bin/sh
echo "rm called: " $0 $* > /dev/stderr
echo -n "rm parent: "$PPID ": " > /dev/stderr
tr "\0" " " < /proc/$PPID/cmdline > /dev/stderr
echo > /dev/stderr
exec /usr/bin/busybox rm "$@"
2 Likes
#24

This issue happened to me yesterday, when switching between default user and guest (Access disk of device not starting properly). I did have patchmanager installed, so I havenā€™t been able to rule that cause out.

What I did find was that when I tried to start Jolla-settings from icon it failed to start. But when starting from terminal it successfully launched, though with warnings that ā€œmanagerā€ couldnā€™t be created (canā€™t remember the exact wording) and that the database was locked. Will try to recreate the behavior when I have more time.

#25

Sorry to hear you experienced this @Mohjive, but thanks for reporting it.

1 Like
#26

Did you start or stop Android Support just before changing user?

#27

I never manually start or stop Android service. It may have been OOM killed, before I tried to switch to guest user, or implicitly started by me launching an Andoid app.

Unfortunately I canā€™t recall the exact details, as I was focusing on the user switching rather than Android support :smiley:

#28

I have also experiencing and user data deletion after switching to a secondary user.

I have Android support, but noting special do with it. Although Android data are not lost, in contrary to other sailfish user data.

I donā€™t tried to re produce it. But what I identified as having done is :

  • from admin user (defaultuser) ask switching to a secondary user (not used for month) from interface
  • rapidly after switched, ask to switch again to admin user
  • when logged to admin user, the profiled was reset to new user, and ā€œfirst startup setupā€ was launched.

This is very annoying, If I have a save, this one is over a month old.

#29

Sorry it happened to you too.
Do you remember if Android Support was On while you did the described steps?

1 Like
#30

Yes, I supposed y than Android support was On.
I never stop it explicitly, and have application than start in background (like messaging app Element)

1 Like
#31

Same experience for me this morning. I need to reflah the smartphone !
I loose few datas but i loose some :frowning:
And reflash is very easy, itā€™s after : you need one day to restore the smartphone as before the bug.
Jolla has the chance that iā€™m an afficionado :slight_smile:

1 Like
#32

Same.
Happened again today, all data lost (secondary user is my main user) , after failing to start android in defaultuser.
No way to use recovery since the new (and appreciated) alphanumeric user as recovery is not accepting the password.

#33

It happend to me today. When I checked my phone (XA2 plus, 4.4.0.72) guest user was activated. I donā€™t know how it happend. So I switched back to device owner/admin and all data was lost, \nemo was almost empty and only an android data folder (donā€™t remember the excact name) was there.
Is there any chance to restore the data? My last backup is some weeks old. I think the whisperfish database (used mybackup) changed in the meantime and the backup would not be functional for it.

Thanks for any help.

#34

Hi, very sorry. This prob is a big annoyance.
Nemo? I guess coming from an old SF version.
Anyway. I donā€™t remember if data subsists. Seems once I switched off immediately and could find some data through recovery mode. Not sure though. Maybe worth it exploring the filesystem from there.

Strange that it happened all of a sudden. Scarry!
Generally happens after fiddling Android start/stop button and changing user.

About WF, sorry, I donā€™t know. Maybe ask on the WF thread.
Good luck.