Many phone contacts missing in 4.1

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product): / Device adaptation
HARDWARE (XA2, X10, X10 II, …): XA2
REGRESSION: (compared to previous public release: Yes, No, ?): Yes


When opening my contacts, I find that many that were there before are missing. I haven’t updated in a while, so I upgraded to 4.0 and then immediately to 4.1.


Upgrade to Sailfish 4.1


  1. Upgrade Sailfish to 4.1
  2. Open people app
  3. Compare to what was there before


All contacts to appear


Many contacts do not appear (though many others do)


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

Are they contacts from some synchronized account? Have you tried resynchronizing your accounts from the accounts page?

I did sync them many years ago, but I haven’t synced them for a long time. I don’t think they exist on the other end any longer…

I got back my missing contacts by resynchronizing. I don’t know more about contacts. Perhaps backup files contain something usefull, but that is just a thought. I don’t know how nor where. Hopefully someone else can help.

Hmm … I think this has happened to me as well on updating to Koli. I’m afraid I put my missing contacts down to me accidentally deleting them without realising (every so often I go through my contacts list and purge those no longer needed so its quite feasible that I could delete a few by accident) but looking at my iphone (both are synchronised to Office 365) this has 192 contacts whereas my Sailfish phone only has 101 contacts - so it looks like around 90 contacts are no longer synchronising correctly to Sailfish. I tried deleting one contact of the iPhone and then re-entering it on the iPhone and then it synchronised correctly across to the Sailfish phone. I also tried removing the account from Sailfish and putting it back again but the missing contacts were not synchronised - so maybe they are marked in some way for ‘no synchronisation’ …