I made a calculation error. I got the smartphones on September 11th. So I have to send them back by October 8th at the latest. That’s where it gets very tight if you need 2 weeks to answer! AND what do I do if the answer is too late?
Or does the return request only have to be submitted within 30 days? And I met the deadline?
The 30 days is for making the withdrawal form if I have understood it correctly
If you have the JP in your hand on sep 1st, you have 30 days to try it out and then return it.
When sep 30th comes, you use the withdrawal form and wait for Jolla to respond. That’s it.
The dates don’t matter, it’s the number of days that matter and you have 30 days to react. After that it’s Jolla’s turn to react/respond.
Thank’s yery much for the info !
“We currently estimate the Batch 3 shipping to be completed around October 20.”
Reading that sentence doesn’t make me happy.
When I paid for my pre-order (in February), delivery was supposed to take place in August. Later, that was changed to the end of September. And now it’s 20 October?
I’m not impatient, I’m just eagerly looking forward to my new phone.
No, start of delivery was delayed to september. And as sending batch#3 has already startetd, thats absolutely in time.
Sorry, but making serious threats against the safety and well being of others is not acceptable.
So you suggest that Jolla wants to deliver to thousands of people but decided to screw you specifically.
Other than that, if you need any info or help, feel free to ask us here and we will help if we can or Jolla will get back to you.
If not, I’m sorry but no one cares about your outburst and you will not achieve anything.
I’m waiting in Zendesk since five months waiting for a reply.
Jolla ows me money for the dummy device they sent to me.
I’m not from the mafia.
if you want refund have you read this? Refund policy – Jolla Shop or even filled in the Withdrawal form – Jolla Shop …I assume not
so no, you havent filled in the refund/Withdrawal form…okay
My I ask what the reason is to ignore customers and supporters for over five months?
Now I want my money back.
I usually don’t jump in conclusions, but your inability to answer simple questions here and talking like a teenager makes me wonder if you actually followed the right steps and you were able to communicate your issue clearly.
What kind of device Jolla could have sent to you five months ago, in May 2026?
C2?
Greetings! Same for me 
But haven’t we all been waiting since years for such a phone…? What are a few days in this sense? And happy to know they are taking the build serious enough for quality checks to enable the daily use of this phone, which I am so much looking forward to! Let them do their work, what ever it takes, I trust, it won’t be too long anymore Cheers
Hello! I have purchased Jolla Phone for Sep-II 2026, however I have not received a link for the final payment yet.
I am seeking some more information since I’ve got no response from the team via email.
Is here someone who bought the phone within the same batch? If so, have you already received the final payment link?
Thanks!
Yeah, I’d rather have them get it right, than getting an unusable device early
I’m impatient, due to lack of information, but then again, I don’t think they could have provided more information either. They have been pretty open about the process here on the forum.
I’m a little worried that I didn’t receive the last email update though.