While Jolla isn’t perfect at their communication, I only wonder, how much more time is worth devoting from development to communication.
Bi-weekly IRC meetings consume a few hours of development time (preparing the answers + the meeting itself) and I would imagine it takes even more time to write those community newsletters. On top of that, sailors help people with their problems on the forum and other platforms.
Usually, but not always, when people are dissatisfied about Jolla’s communication, they expect answers that Jolla may not have at the given moment. Therefore, communicating, when there is nothing to communicate, could be considered as waste of time.
Are you referring to a certain issue?