XA2 behave very strange, after latest update

REPRODUCIBILITY (% or how often): 100
BUILD ID = OS VERSION (Settings > About product): 3.4.0.x
HARDWARE (Jolla1, Tablet, XA2,…): XA2 dual SIM
UI LANGUAGE:English
REGRESSION: (compared to previous public release: Yes, No, ?): No

DESCRIPTION:

After I got the new available Sailfish OS update note, I’ve started the update process, as always. Everything seems to worked fine. After the update, the device has restarted. It asks the screenlock code, and after the PIN code. As far as I remember, I switched off PIN, because I really hate it, however I’m not 100% sure. But, if I don’t give the PIN code, or even the screen lock code before for about 3 sec, the device screen is switching off, and I’m not able to get it back. I need to restart the phone.

PRECONDITIONS:

XA2 Dual SIM with latest Sailfish OS 3.4.0.24?

STEPS TO REPRODUCE:

  1. Boot the device
  2. Enter screenlock code ( if you have )
  3. Enter PIN

EXPECTED RESULT:

The device logs me in

ACTUAL RESULT:

It shouldn’t have to ask the PIN, but if I wait, and don’t give even screenlock/PIN code, the display fades away, and never comes back.

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

At step 2 you would enter the security code to unlock the encryption - and if the SIM/PIN query is enabled you would next be show the dialog to enter the security code again to unlock the device lock (inscluding the screenlock).

However, if the encryption is not unlocked in 5 minutes the display will turn black again. This is intentional.

So what you repored is not a bug.

1 Like

hi,

it is not waiting for 5 minutes. if I miss to give the code for about 5 seconds, it turns black. But ok, I’ll try to find my f***** PIN for the SIM, which I always switch off, then we will see.

Same problem here. PIN won’t help. If you are fast to enter screenlock code and PIN, you see your wallpaper but screen goes black very soon, device is still running but Sailfish UI is dead. if you have phonehook it will still popup on black background.

I managed to activate wifi before it went black so I’m able to SSH to my phone and dmesg… Something is looping…

[ +0.000123] Freezing of tasks aborted after 0.006 seconds
[ +0.000148] Restarting tasks … done.
[ +0.032309] PM: suspend exit 2020-10-14 14:58:58.603743040 UTC
[ +0.052796] PM: suspend entry 2020-10-14 14:58:58.656531530 UTC
[ +0.000012] PM: Syncing filesystems … done.
[ +0.059161] Freezing user space processes …
[ +0.007046] PM: Wakeup pending, aborting suspend
[ +0.000033] active wakeup source: qcom_rx_wakelock

[ +0.000075] Freezing of tasks aborted after 0.007 seconds
[ +0.000111] Restarting tasks … done.
[ +0.033766] PM: suspend exit 2020-10-14 14:58:58.756743196 UTC
[ +0.051778] PM: suspend entry 2020-10-14 14:58:58.808525019 UTC
[ +0.000013] PM: Syncing filesystems … done.
[ +0.059085] Freezing user space processes …
[ +0.006810] PM: Wakeup pending, aborting suspend
[ +0.000032] active wakeup source: qcom_rx_wakelock

[ +0.000073] Freezing of tasks aborted after 0.006 seconds
[ +0.000149] Restarting tasks … done.
[ +0.033186] PM: suspend exit 2020-10-14 14:58:58.907862988 UTC
[ +0.051521] PM: suspend entry 2020-10-14 14:58:58.959390123 UTC
[ +0.000013] PM: Syncing filesystems … done.
[ +0.060165] Freezing user space processes …
[ +0.006976] PM: Wakeup pending, aborting suspend
[ +0.000033] active wakeup source: qcom_rx_wakelock

For me, the solution was to remove Phonehook, The screen works again.

SSH to your device.

devel-su
pkcon remove phonehook
reboot now

hi there,

sounds promising. As you mentioned, PIN not helps, since after successful login, my homescreen is shown for about 1-2 seconds. I’m afraid, I’m not able to turn on wifi and ssh to my device. Do you have any idea, how to? Maybe I could use usb connection to ssh into the device?

ps : yes, I also have phonehook

ps2 : yes, this was the solution. many thanks!!!