Hi, I’ve been offered a brand-new Jolla Phone 2 (white model) from the initial backer batch; it’s unopened and comes with the invoice.
Is it known whether the white model suffered from the dust-in-the-lens issue?
Will the Jolla team honor the warranty if I run into any problems, given that I have the invoice?
It’s one of the first 2,000 units—the white model—though I don’t know if there are any issues associated with being among the initial batch.
About the dust issue: There is a thread here in the forum for this:
Later in this thread there is a post from Jolla dealing with this. You can use the search function inside this thread to find this special post.
PS.: the back color is not important.
Hi, my English is very poor, so I’m making a big effort. I don’t know if you could answer me or help me.
Most of the question is warranty transfer, which isn’t covered in the thread you quote.
There’s somewhere someone else asking the same, but we don’t have an answer:
“the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale” – Warranty Policy - The Privacy Respecting European OS and AI Solution Provider
Not a lawyer. I read “not extended, not renewed, not affected due to resale”, to me it implies that it remains valid for the remaining time of the warranty.
All the different colors are manufactured in the same place. If I have understood it correctly (probably not), it is one assembly line (out of how many?) that had the problem with the gaskets. So you have as high chance as everyone else (every device is not affected, no matter the color or batch).
The 2 years is mandated by EU law and it is tied to the device, so it isn’t going anywhere if you buy it second hand. Having the receipt helps to determine the day the warranty started (and when it will end), but otherwise it doesn’t matter if you have it or not.
So if I buy Jolla Phone 2 from a backer from batch 1, will I keep the warranty?
Not an answer to your questions, but don’t worry too much about your English skills. Just ask when you don’t understand. Most forum members speak English as a foreign language anyway.
Translation tools can be a great help, but be aware that they may change your posts in unpredictable ways. Sometimes the result is perfect English, but the meaning is not what you intended. People may then misunderstand, and the discussion may be confusing or frustrating to you.
Also, some languages have dedicated threads for those who speak e.g. German, Polish or Catalan (if I remember right). Such a thread for you mother tongue, if there is one, may be a place to get help.
On the other hand, it will be less accessible to other forum members. A good answer there will remain “hidden”, so for general issues English is better. Your effort to write in English is appreciated and it helps other members with the same question.
When you have the original receipt the answer is yes…