Am I the only one who thinks, all those error reports lately are fake ones made by trolls a.k.a. online reputation “managers”?!
I mean - come on - all well known and respected users I’ve known through the years have no issues @all, but mostly new ones I’ve never noticed before.
Apart from that:
All my devices got updated flawlessly, those of friends of mine, which I’ve converted to Jolla - too. Incl. the 10II of my wife.
Isn’t it too convenient that right now, while Jolla’s social reach is skyrocketing (mainly because of the big tech lunacy), all those “bug reports” just emerged?!
For me it’s more the combination of delusional expectations and poor individual frustration management.
I can’t rule coordinated FUD machinations, but it’s not my first thought.
I think it’s a mixture. There are for sure some bugs like the boot problem and AAS autostart. The later is rather a slight inconvenience to me but there are users out there who think of amputation of one hand because one button has gone from left to right.
But there are indeed some users one has never heard of before producing larmoyant and ever repeating wall of text on one single question concluding that they will never ever use electric devices again.
Bots? Maybe. There were also some notorious weirdos silenced for a few weeks and people might have second accounts.
I have just been around for one year so I cant see the full story perhaps.
Can it be that new users set their expectations way too high, and therefore even smaller issues are blown up? (I am not saying AAS issue is small though)
It might not be a conspiracy, that is what I am saying
I’m with Roggerrooster.
First, if I ask one of my friends or family members or even a stranger on the street, they probably never even heard of sailfish os, so why would you need to turn them off?
Second, bugs do exist, else you wouldnt have a large utilities section were you can restart several services
The general user/client reaction in our days is to judge negatively, that is what the majority likes A LOT. In my eyes, the average user might never create an account and log-in to a forum, just to say “thank you for your efforts”, but they WILL do so in case they have a problem with their product, in order to report it. So, it should be more common to see newcomers with problems. But, again, reporting an issue, and whining all day and night, are two different things!
On the other hand, this whole scenery, fuss and pumped-up whining and negativity could be “produced” on purpose. When a new user wants to start using a product, it is very common to start investigating the product by reading forums and articles. If one sees all these forced and exaggerated threads and thread replies, he could be pushed back and have second thoughts (because, generally, ppl nowadays tend not to get into much detail into matters, but rather scratch the surface).
What @GiT suggests cannot be ruled out. We have seen such tactics in the past, even by big-techs. And, since “privacy” is a thing nowadays, and treacherous ad measures and tactics are very common, the “conspiracy” @GiT stated above could very possibly be true.
When you have a severe problem you can not solve yourself, first thing is reaching out to “support” (registering here and open bugs). And that might be well into your journey, maybe even close to the end.
Not sure how many SFOS license holders actually contribute here or even have an account, my guess would be well under 20%.
I think it is genuine users who piled up frustration and feel betrayed, and that SFOS is way too niche for anyone else to remotely care attacking.
This forum is a pool for a) developers and tinkerers/nerds and b) everything that doesn’t work and therefore frustrated users. Unfortunately such things also happen. Normal users who’s phones work will not post here, I think.
You are specially interested @WT.Sane (like me ), therefore you post here. I don’t think that a user who’s satisfied with the phone and simply use it, will discuss much here.
I agree that happy users will generally be quieter than users who experience problems. That is probably just the nature of forums like ours, and in general I think we should try to see beyond (initially) harsh language and try to help people make their Sailfish devices work.
Having said that, though, there is something sus about people cross-posting the same complaints in multiple threads within hours of registering their account here. Especially staying OT despite being asked to stop, or ranting about their lost faith - despite neither providing details of their problem when asked nor trying the suggestions given.
Such behaviour just amounts to vandalism and disruption.
Initially the Jolla 1 was created as an alternative to Google and Apple. Every update caused bugs and after some time these were repaired but not all and not for every device. There was an element of luck too. This was a repeating process. A challenge to customers who were used to flawless functioning devices and to persons like me who have no special technical skills. So people complained. All this depends on the vision and goals Jolla has and on the expectations of new customers. I too smell something here and it is not the smell of complainers, it is the irritation of ‘insiders’ about ‘outsiders’. This forum has different functions, perhaps a special q and a is necessary. Nowadays ‘community’ is often used as word for a fanclub, mostly commercial. This Sailfish community is not a sect. So be friendly to new customers.
That might help. I also think the documentation at https://docs.sailfishos.org/ should have a section dedicated to users, in addition to the sections for developers and translators.
Yes, newcomers are sometimes met with a stern response, which isn’t very welcoming. In the same way we should show some tolerance to frustrated newcomers, we should also extend some tolerance towards veterans who grow tired of people that don’t search the forum before posting.
We probably collectively also should find better ways to guide newcomers, so they understand that this is where users meet to share experiences/solutions and that official support is provided in other channels. I have seen elsewhere that moderators or veterans use boilerplate messages for this purpose.
Maybe merging the umpteenth new post about something into the canonical thread would help, but that requires probably more active moderation than we currently have resources for.
), therefore you post here. I don’t think that a user who’s satisfied with the phone and simply use it, will discuss much here.