[Question] Is licence transfer from broken phone to new phone generally accepted?

General
1

Hi,

so my brother recently broke his Xperia 10 III and now got a new one. We have contacted Zendesk to ask if it is possible to transfer the licence to the new phone. Now I know that Zendesk answers always take some time, so I ask here: what are your experiences with this? Is this generally accepted by Jolla or does he need to by a new licence?

2

They did something like that in my case. I think that good explanation helps.

Good luck.

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3

Jolla transferred two licenses for me, once for a broken phone and once for a sold phone (XA2) with a transfer to a newly bought (XA2 plus). The last case was just couple of months ago. Describe your situation and there are really high chances that you will get the transfer.

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4

No, problem if he got a 10 III
Devices compatible with and licensed for Sailfish X

5

Thanks for all your answers! Then I’m really confident in telling him he just needs to wait and don’t spend another 50€ on a new licence