As far as I understand is, that they manually fix the invoice to the correct numbers and refund you the difference you paid when you finalized your purchase.
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Ah, so by āokeishā they mean that the current invoice covers the current payment - which is true, indeed. The āonlyā issue is that both the payment and the invoice should be less by the amount of the vat (:
And that is the part they canāt automate at the moment and are fixing manually.
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A big thank to Jolla for not forgetting about the non-EU european countries, unlike a lot of big (-ish) international companies (Frame.work until very recently, Valve, etc.)
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Just to clarify, when Jolla says ācancel anytimeā, that means ācan be canceled until the day we send you a notification saying it has been shipped to you.ā Am I reading it right?
I donāt see any reason why it wouldnāt be like that. Easier for them to process the cancel before sending it to you than wait for you to return it.
I would say yes. The existence of an EU law that says you can cancel any online purchase up to 14 days after you receive it (by shipping it back at your own cost) implies you should be able to cancel before shipping at no cost.
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Being patient as I understand the process. Just wanted to mention that itās been almost a month and I havenāt received the updated invoice yet. It would really help me with the accountant to receive it 
Is there any update on this topic? Thanks in advance!
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I got the refund receipt / updated receipt in the mail just now. Refund on the way to account it says. Smooth.
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I didnāt receive email/refund/new receipt yet. I have just came here to read about it, and I see some people is begining to receive all. Great.
Hi
How to interpret to the status?
āConfirmed. Weāre preparing these items for shipping. Apr 22ā ? No tracking and no parcels arrived.
I think thatās just a stock shop message.
Even at the outset it was explained that the product is in development and it would be the middle of the year before shipping starts.
Jolla have since said the phone wonāt be ready until at least 8th July, when the first customers will receive their devices at the Launch Event. General shipping will probably start after that date, and we can expect shipping info around that time.
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Iāve just purchased some extra accessories, have anyone done that and received their refund on the extra shipping? Just want to know how long it will take
I purchased extra accessories a month ago and have not yet received the refund for extra delivery charge. Iām sure it will happen closer to the time of shipping.
Iām already worrying about the time of shipmentā¦ so the first batches will be sent out after July 8th. Iām in Batch 3 and will leave on holiday towards the end of July, returning 4 weeks later. My worry is that the phone gets shipped while Iām away and after 1 delivery attempt is sent to the depot, and 1 week later it is returned.
Iām sure more people will not want to skip their holiday sit around waiting for a phone to appear or notā¦
Will there be a way to delay shipment and prevent this situation?
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Is mail rerouting or authorizing someone else to pick up your package for you an option in your country?
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The options depend on whom they ship with. But none of them here in Holland hold on to a package for two weeks.
Similar issue here (Belgium), but if it happens to be shipped and arrive when Iām away, Iāll just ask someone to go pick it up for me.
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That will probably happen as the order is getting processed and prepared.
I also have one more accessory order and probably Iāll make another one this month.
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