My Jolla Phone 2026 (first Batch) has a strange behavior of the Volume downaction. I am not sure if it is a hardware or software issue. My Volume Down hardware key doesn’t work reliably in all cases. For example, I set the volume to maximum, then press the Volume Down key multiple times. Sometimes nothing happens. I can still feel the click and also hear a mechanical clicking sound.
In very rare cases similar cases for the Volume Up, but not comparable to the Volume Down.
Has anyone else experienced this behavior? In some cases, it works for the first 2–3 presses, and then it stops responding even when I click it 20 times. But i still feel and hear the click. Really strange. would be great if someone else could test this as well.
I can confirm that volume+ responds more sensitively and the volume− is less so—I don’t know whether that was intended. Possibly because volume+ can be used to take photos, and that button is positioned further toward the edge of the housing and is therefore easier to reach for that purpose. It could also be related to how the driver polls/event handle and reads the buttons.
Since the buttons generally work, I wouldn’t worry about it.
Volume Down is worse than Volume Up in this case, but I’d say both don’t react particularly well to several quick presses in a row. However, just holding them down instead of quick presses works perfectly fine, so I get the impression that it’s more of a software problem. But I’m not even sure if this is specific to the Jolla Phone 2026, because on all Sailfish devices I’ve avoided the volume buttons as much as possible because I never felt they were particularly responsive, and that’s talking about the original Phone, the C, Tablet, Xperia 10 II, C2 and now the new Phone.
Thank you all for your feedback! I do agree, that my first thought was that the protection cover does somehow influence it.
Thanks to @davidrasch great advise to use the CSD Tool (great tool btw!!!), i can confirm that the button does not work all the time. I executed the test multiple times (testname: key) where you need to press the volume down button 5 times, and indeed it does not get every click. From my point of view this is probably a hardware bug, but I have not develop the test tool. So Jolla need to tell us.
I do hear and feel the click but the click has not being registered in the tool every time.
Thank you all for looking into it. Now I guess the next move is to clarify if:
multiple people observe the same issue (please use the CSD tool)
if it is a hardware issue or software bug
@Jolla could you please share how to move forward? Should the csd tool get every click?
So more than a week passed and I have observed the behavior. Indeed both of them do have these problems, but as expected mostly the Volume-Down one. Sad that @Jolla does not even notify us if they take a look into this problem. Looks like multiple people does face this issue.
Well, if it’s a mechanical issue, I think you could bring it up at the meeting on August 20. Looking at the situation right now, there don’t seem to be as many complaints about this as there were about the selfie camera. But maybe the buttons wore out quickly because you guys use them a lot? I’m not sure.
IMO, users in second batch shouldn’t be receiving it if it’s hardware issue. I have the same issue and it’s quite annoying. The fact that volume slider doesn’t exist by default in pull down menu doesn’t help either. (Instead useless theme selector exists by default, which is unbelievable to me).
My phone is from batch #1 and in my case it’s a bit different. Both Volume Up and Volume Down are responsive only, if I hold them for ~1 second. It makes no difference, whether I press the buttons at the edge or at the middle.
It was a bit weird at first, but I guess it might good for avoiding accidental presses, when the phone is in a pocket or bag. At least in my case, the behaviour is consistent.
Sorry for confusion. Yes, I can observe that behaviour on my phone as well. I meant my post as a reply to the original post. To put it shortly: my volume buttons behaviour consistently, but they behave differently compared to 10 III for example.
I have the same issue with the volume down button. As others described it before, the volume up button works exactly as expected and with every haptic feedback the volume changes.
But with the volume down button I observed that when I press on the lower end I have the feedback but nothing happens. It’s far more reliable when I press more towards the middle but even then it’s not always registering.
I can also confirm that I observe the same behavior in the CSD tool which makes me think that this is a hardware and not a software problem.
