Jolla Phone 2026 boot loop

Bug Reports
83

Hi there, waiting for a feedback from Zendesk (21 days) or Jolla since days.

Is that normal?

84

No, but these arenā€™t normal times either. It is not normal for Jolla to have to ship 15000 devices in a few months time.

2 Likes
85

My JP26 is back in business!

I sent it to Jolla and got it back yesterday.

Iā€™m very happy to have it back. :partying_face:
Iā€™m already using it as my daily driver. :smiley:

Thank you all for your support!

Now Iā€™m a happy JP26 user in Austria. :austria:

13 Likes
86

Hi, good to hearā€¦

How long did the repair take and what was the problem?

I am actually waiting for a shipping label back to Jolla. Wrote a mail to them.

Greetings Sascha

1 Like
87

Hi Sascha,

I donā€™t know exactly what the problem was or how it was fixed.

It took about 30 days after Jollaā€™s initial response until I got the phone back.

The package I received with the JP26 already included a return label, but as I mentioned, I waited for Jollaā€™s reply to confirm whether I should send it back.

I contacted Jolla here in the forum via private message, not by email.

88

Hi, l got also a private message here in the forum to send it backā€¦

But as I have not a shipping label anymore, can I ask you could you to give me the address, where your phone was send to repair in Finland?

I will send it back then on my own.

Thank you very muchšŸ˜Š