Could you let us know here on the forum once you’ve sent out all the recall notifications regarding the dust issue?
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Can anyone reporting this please tell us when the phone was sent/dispatched?
As presumably there will be a cut-off point/date, which maybe we can guess from enough data, since Jolla have not told us yet. So far it seems like maybe all phones from Batch 1 have a chance of being affected (25%?).
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Notification 12-Aug, received 19-Aug in NL
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Notification 13th Aug, post office tracker states that they have not yet received the parcel.
Surely some day soonTM 
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I have dust issue.
Orange, preorder #5401, order #17486
Received 11.8. Dust was visible after one week usage.
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Same for me. Then some das: DHL E-Mail: parcel arrives today.
Fingers crossed
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Affected with dust inside front camera housing
Received: During Jolla Phone Day1 launch event
Colour: Orange
Serial number: JP206112256001323
Device affected with dust.
Order no: #17115
Colour: Orange
Received: Jolla Phone Day 1
Serial: [JP260112256001327]
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@jolla, two weeks ago you’ve said you’d contact people and sort out replacements. Yet I have heard nothing yet.
Has anyone actually heard from @jolla? Anything at all? Or is going to go the same way as the shipping mess (still waiting for your answers to my July 16th email too, btw.). Total silence until a package either appears or doesn’t?
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What’s the rush? I can live with a soft focus for a few weeks.
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Let’s see first if all of us with display issues have a software or hardware issue. And that aside, it will give them time to sort out other things as well like i3c, maybe buttons if it ends up being an issue and who knows what else.
I don’t want to send back my phone again and again while I wait endlessly and setting them up from scratch each time.
Literally painful to even think about.
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They have a full carousel there while they are trying to ramp up the shipping to fulfill waiting customers.
We will receive their reply, don’t worry.
I also started to feel this anxiousness about waiting, but let’s try to wait patiently.. 
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We have 2 years of warranty, so no need to hurry up or panic. I don’t want to give away my precious unless something happen i can’t handle like defective motherboard or faulty display. Jolla will adress the problems.
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Device affected with display foil air-gap. Small dust particle visible as well.
Order no: #18308
Colour: White
Received: By post
Serial: [JP260112256001658]
Device affected with particles of dust.
Order no: #18261
Color: Orange
Received: by post (UPS)
Serial: [JP260112256002252]
I am waiting patiently (this time) but it makes me a little bit uneasy that they said basically “We know what devices are affected, don’t call us, we’ll call you” and then hearing nothing about how things are going.
Since I have my phone and can use it (and don’t have the green tint on my black screens) I am happy for now and hope my exchange phone will work as well and with a better front facing camera.
It will be a pain to move everything and make everything work on the new phone the longer time goes, but it will be worth it if all is well on the new phone.
3 Likes
I can make an update for this one
Because I’ve been in contact with Jolla during the demonstration video (“the Salo pizza dough test experiment”) and also now.
Jolla wanted to deliver their solution for the dust problem in a nice way. The idea was that they send me a test device and I will report my findings to you dear community members and then Jolla would give their input how they’ll proceed.
However, something happened with the parcel (I don’t know what) but it didn’t get to me anyways.
As many have been preaching about patience (myself included - guilty as charged) - so I tried to live up to my preachings. Therefore I didn’t complain to Jolla about not getting the test device. Instead I started to believe myself that maybe Jolla sends new devices to everybody with dust affected at once and therefore shipment to me not yet sent. Got tangled inside my own head.
Well… you can start to collect rotten tomatoes now, I’m right here 
..feel a bit dumb now for not complaining… 
and will need to take part of the blame on me.. Sorry everybody!
Long story short…
It is happening … behind the curtains. Tomorrow I finally get a test device and then after a little time using it I’ll report to Jolla and then you’ll know more.
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All I understand is pizza, dust and tomatoes. It certainly sounds like a bit of a mess, whatever head chef ‘Jolla’ is whipping up there.
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There are new lenses as spare parts available. Just saying. I would not be surprised if there were a solution that has nothing to do with sending out a lot of phones.
That’s just the back lenses, which are very easy to replace. The front lens isn’t, and somewhere in this long topic, Jolla wrote that it’s not a DIY fix.
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