I pre-ordered from Jolla but I have some questions, please help, I haven't received a response from Jolla

General
1

Hi, I already contacted Jolla support, but I’d also like to ask here in case other users have recent experience.

I have a pre-order for the new Jolla Phone and I may need delivery to Greece, possibly Lesvos/Mytilene. My situation is a bit unusual because I may need to travel there only to collect the parcel.

Could anyone who received a Jolla device in Greece share:

  1. which final courier was used in Greece (DHL, UPS, Posti handoff, other),
  2. whether delivery can be redirected to a pickup point / service point / locker,
  3. whether the parcel can be held for several days,
  4. and what happens if the parcel is returned to sender because I cannot reach Greece in time — refund or re-shipment?

Also, is there any official Jolla contact or representative in Greece who could advise on delivery arrangements?

Thanks a lot.

2

Jolla is small team. Just wait a few weeks and they’ll respond to your questions to Zendesk.

You’ll receive email about final payment and delivery soon as all others.

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