Blank screen on commerce.jolla.com product pages

General
1

Since today I’m experiencing a blank screen when calling products pages (using Firefox 140.13 on Debian PC) , e.g. Jolla Phone – Jolla Shop

The issue seems to be related to an error in the first line of the code’s html statement

<html class="js smt-loadding" lang="en" style="--header-height: 124px;"><head>

Error message: “Start tag seen without seeing a doctype first”

But could be a typo in “smt-loadding” as well.

EDIT: html-code was not properly formatted in first version

2

As a temporary workaround, it seems to work doing CTRL-R to reload and press escape while the page is loading.
This, in loop, until you get the right escape press moment.
Useful to read the contents but buttons won’t all work…

3

For me it works in Raspbian FF ESR 152.0.4.

Start of the page source:



<!doctype html>
<html class="js" lang="en">
  <head>

What happens if you load without JS or any addblocker or other FF extensions?

4

I guess that disable further JS loading. That should be fixed by @Jolla ASAP.

5

the source you indicate seems to originate from commerce.jolla.com whereas my issue results from the individual product pages (commerce.jolla.com/products/[product name]) - just edited my original post, forgot to format html code properly

1 Like
6

Loads-and-disappears for me too.
Adblocker off does nothing to change that, and this should be a pretty basic install otherwise.

7

I only see a blank page in Firefox or the native browser. The cause seems to be the cookiebot pop-up, which disappears very quickly. In the Atlantic browser (non gecko), I can see the product page without Cookiebot appearing.
If you open the homepage (https://commerce.jolla.com/), not the productpage, it works in both Firefox and the browser; the Cookiebot pop-up appears and stays on screen until you tap a button.

8

thanks, can confirm, issue only seems to occur when Cookiebot is set to something different than “Allow all”

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9

Must be a privacy thing, i noticed same as Beuteltasche that if deny cookies it doesnt show the page. There must be some tracking cookies on the webpage so its not a bug its a privacy thing. They should add some message in the white background like cookies denied etc.

10

seems to be resolved now

2 Likes