403: Permission denied when trying to download Sailfish X

General
#1

Hi,
I’ve registered last week to test the free version on my Xperia XA2.
But when i try to download, i got the “403: Permission denied”.
I tried login/logout a few time and wait for some days but it’s the same.
Can you help ?

#2

Hi,
do you try to download from https://shop.jolla.com/downloads/ ?

#3

You should really get in touch with Jolla directly.

https://jolla.zendesk.com/hc/en-us/requests/new

#4

Thanks for the link, i’ll try that.

#5

I also have the issue that the downloads page is not reachable when connected via my WIFI router, but strangely it works from my Sailfish device using the mobile connection.

#6

We have now a fix for the problem. The fix is already deployed in Jolla Shop.
Could you try to test this out and let us know how it works, please?

3 Likes
#7

Hi,
It’s working perfectly now, thanks

1 Like
#8

Please consider marking your question as solved :slight_smile:

1 Like