[4.0.1.48] general Email account problem [solved]

Bug Reports
#1

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product): 4.0.1.48
HARDWARE (XA2, Xperia 10…): Jolla C
UI LANGUAGE:English
REGRESSION: (compared to previous public release: Yes, No, ?):

DESCRIPTION:

I have two Email accounts. I had to enter credentials for both after upgrading the system, but only one is working. The other one always comes back after sync with: “Account needs to be updates - General email -…”
Over and Over.
I also do not see a chance to check the settings, as they are not shown - this is IMHO a big drawback in terms of a UI…

PRECONDITIONS:

STEPS TO REPRODUCE:

  1. enter credentials to the general email account
  2. sync this account
  3. wait until message “Account needs to be updates - General email -…” is shown

EXPECTED RESULT:

Credentials should be stored secure and persistent

ACTUAL RESULT:

Sync works only for 1 of 2 email acccounts

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

2 Likes
#2

Delete that account and configured it as a new one.

2 Likes
#3

What kind of feedback is this?
Same as do a reflash?

Of course one can always set up everything from scratch but that is not the expected behaviour.

–
Please do not feel offended ( if I did not find the right words).
But this bug is out there for ages and “irritates” me.

2 Likes
#4

To be honest, in this kind of situation I think it’s solid advice, because it’s quick and easy and you won’t lose anything. I had the same problem years ago. I spent maybe a minute deleting the broken account and creating a new one with the same credentials, and it’s all been working fine ever since.

2 Likes
#5

Yes, of course.

As there is no bug fixing this is the only way to work around this.
(as commented above maybe my wording was poorly chosen …)

#6

The problem disappeared: I entered the credentials, and without using them, I rebooted the device.
Afterwards mails were synced from both accounts.

No need to enter everything again.

BTW. why is there no chance/UI to alter the account settings?

#7

Disappeared:
You mean like this?

#8

Alter account settings:
Settings - Accounts - YourMailAccount - then use pulley menu ‘Server settings’

#9

Settings - Accounts - YourMailAccount - then use pulley menu ‘Server settings’

This is not available if not signed-in.
And if singing-in does not work because of other reasons (e.g. change in password-policy) your stuck. And you cannot read-out other parameter to delete and recreate your account.

1 Like